Can I still access my account after cancelling?

No. All user access is removed immediately upon cancellation. Your data is retained for 60 days in a frozen state, but you cannot log in or send messages during this period.

Will I get a refund after cancelling?

No. Customer.io's Terms of Service explicitly state that all fees paid are non-refundable. Month-to-month subscribers lose the remainder of their billing cycle with no pro-rata refund. Annual plan customers remain liable for fees through the end of their contract term.

What happens to my data after I cancel?

Your account data is scheduled for permanent deletion 60 days after cancellation. During that 60-day window, you can contact billing@customer.io to restore your account. After 60 days, deletion is permanent and unrecoverable.

Can I reactivate my account after cancelling?

Yes, if you act within 60 days of cancellation. Email billing@customer.io and the billing team can restore your account and all data. After 60 days, the data is permanently deleted and you would need to create a new account from scratch.

How do I cancel if I'm on a Premium or contract plan?

Premium plan customers cannot self-serve cancel. You must contact your dedicated Customer Success Manager directly. Written notice of termination is required per the Terms of Service.

Should I export my data before cancelling?

Yes. Export any data you need before cancelling, as access is revoked immediately upon cancellation. While data persists for 60 days on the backend, you will not be able to log in to download it.

كيفية إلغاء Customer.io (2026)

خطط Customer.io تبدأ من ‏100.00 US$/شهر. اتبع دليلنا من 6 خطوات لإلغاء اشتراكك في حوالي 3 دقائق — مع نصائح لتجنب عروض الاحتفاظ.

محدّث: أبريل 2026

من ‏100.00 US$/شهر

سهلتوفر ‏1,200.00 US$ سنويًا عند الإلغاء

الوقت المقدر:3 دقائق

طريقة الإلغاء:Website

Log in to Customer.io

Go to fly.customer.io and sign in with your account credentials. You must be an Account Admin or a member with 'Access billing & account info' permission to cancel.

Open Settings

Click on 'Settings' in the left-hand navigation menu.

Navigate to Plans & Billing

Under Settings, select 'Plans & Billing', then click on 'Your Plan'. You can also go directly to fly.customer.io/settings/billing/your-plan.

Scroll to find Cancel Account

Scroll to the bottom of the 'Your Plan' page to find the cancellation option.

Click 'Cancel Account'

Click the 'Cancel Account' button at the bottom of the page. This is only available for Essentials (self-serve) plan subscribers. Premium/contract plan customers must contact their dedicated Customer Success Manager directly.

Confirm cancellation

Complete any confirmation prompts. You will receive a confirmation email from Customer.io Support verifying that your account has been cancelled and billing has ended.

بدائل أرخص

Mailchimp

من ‏12.99 US$/شهر

وفر ‏87.01 US$/شهر

Calendly

من ‏10.99 US$/شهر

وفر ‏89.01 US$/شهر

Intercom

من ‏29.00 US$/شهر

وفر ‏71.00 US$/شهر

Drip

من ‏39.00 US$/شهر

وفر ‏61.00 US$/شهر

HEY

من ‏10.00 US$/شهر

وفر ‏90.00 US$/شهر

الأسئلة الشائعة

إفصاح عن الإحالة: بعض الروابط في هذه الصفحة قد تكون روابط إحالة. إذا أجريت عملية شراء عبر هذه الروابط، فقد تحصل Subger على عمولة صغيرة دون أي تكلفة إضافية عليك. يساعدنا ذلك على إبقاء الموقع مجانيًا ومواصلة تقديم معلومات دقيقة حول الاشتراكات. نحن نوصي فقط بالخدمات التي نؤمن بأنها تقدم قيمة حقيقية.

Subger غير تابع أو معتمد أو مرتبط بـ Customer.io. جميع العلامات التجارية وعلامات الخدمة وأسماء العلامات التجارية مملوكة لأصحابها. المعلومات الواردة في هذه الصفحة مقدمة لأغراض إعلامية فقط.

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