Can I cancel my Brightcove subscription at any time?

No. Brightcove uses annual contracts that are non-cancellable mid-term. You can only request non-renewal before the next contract period begins, within the notice window specified in your individual contract (typically 30–90 days before renewal).

Will I get a refund if I cancel early?

Generally no. Brightcove annual contracts are billed upfront or on an annual basis and do not offer prorated refunds for early termination. You retain access until the end of your contracted period.

What happens to my videos after my account is cancelled?

Brightcove does not publicly document a specific data retention period after cancellation. Before cancelling, ask your Customer Success Manager for the exact timeline and export all video content and metadata you wish to keep.

How do I reactivate my Brightcove account after cancelling?

Contact Brightcove sales at https://www.brightcove.com/contact-sales or call +1 888 882 1880 to start a new contract. Reactivation is treated as a new sale and requires signing a new agreement.

What notice period is required before my contract renews?

The required notice period is specified in your individual Master Service Agreement (MSA) or Order Form, and is not published publicly. Check your contract documents or ask your Customer Success Manager. Typical enterprise SaaS notice windows are 30–90 days before the renewal date.

Is there a self-service cancel button in my Brightcove account?

No. There is no self-service cancellation option in the Brightcove Video Cloud Studio interface. Cancellation must be initiated by contacting your assigned Customer Success Manager or Brightcove support directly.

Как да откажете Brightcove (2026)

Плановете на Brightcove започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 5 стъпки, за да откажете абонамента си за около 15 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

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Review your contract terms

Log in to Video Cloud Studio at https://signin.brightcove.com/ and navigate to Admin > Billing to check your current contract period, renewal date, and remaining commitment. Note your exact renewal date — your contract will specify a required notice window (typically 30–90 days) before auto-renewal.

Locate your Account Manager contact

Brightcove assigns a dedicated Customer Success Manager (CSM) to each account. Check your original onboarding or welcome emails for their name and direct contact. This is the primary channel for initiating cancellation.

Contact Brightcove to request cancellation

If you cannot reach your CSM, contact Brightcove via the support portal at https://supportportal.brightcove.com/ (login required), the contact form at https://www.brightcove.com/contact-sales, or by phone at +1 888 882 1880. Clearly state you want to cancel or not renew your subscription.

Submit written non-renewal notice

Send a formal written notice of non-renewal to your CSM or account manager via email. Reference your account name, contract number, and renewal date. Ensure you send this within the notice window specified in your Master Service Agreement (MSA) or Order Form.

Request written cancellation confirmation

Ask your CSM or support representative to send a written confirmation that your account will not renew. Keep this for your records. Also clarify the data retention/export timeline for your video content before your access ends.

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