Will I lose access immediately after cancelling?

No. Your paid access continues until the end of your current billing period. After that, the workspace automatically downgrades to ZenHub's free tier (up to 50 users, 1 workspace, 2 repos, 250 issues) — you are not locked out entirely.

Can I get a refund after cancelling?

ZenHub does not offer refunds for either monthly or annual plans. Cancellation stops future charges but does not refund the current billing period.

What happens to my data after cancellation?

If you fully delete your account, ZenHub eradicates all customer data from its servers after a 24-hour waiting period (the buffer is to protect against accidental cancellation). Billing and usage metadata may be retained for legal/compliance purposes.

How do I cancel if I subscribed through GitHub Marketplace?

GitHub Marketplace subscriptions must be cancelled through GitHub, not ZenHub directly. Go to GitHub → profile picture → Settings → Billing and licensing → Usage → find ZenHub under GitHub Marketplace → click Edit → Cancel plan → confirm with OK.

How do I reactivate a cancelled subscription?

There is no documented self-serve reactivation flow. Since the account downgrades to the free tier rather than being deleted, you can re-subscribe to a paid plan by purchasing a new subscription through the ZenHub dashboard or GitHub Marketplace.

How do I delete my personal data from ZenHub?

Visit the privacy dashboard at app.zenhub.com/dashboard/my-information, or email support@zenhub.com with the subject 'Please delete my personal data'. ZenHub responds within 14 days (guaranteed within 30 days). Note that data sourced from GitHub must be deleted via GitHub directly.

Как да откажете ZenHub (2026)

Плановете на ZenHub започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 6 стъпки, за да откажете абонамента си за около 3 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

Лесно

Посети уебсайта

Приблизително време:3 минути

Метод за отказ:Website

Log in to ZenHub

Go to app.zenhub.com and sign in to your account. You must be a workspace Admin to cancel the subscription.

Open Account Details

From the Dashboard, navigate to Account details (the account/settings section in the top navigation or sidebar).

Find Subscription Details

Scroll to locate the 'Subscription details' section within your account settings.

Click 'Cancel subscription'

Click the 'Cancel subscription' button within the Subscription details section.

Complete optional feedback form

ZenHub presents an optional feedback form asking why you're cancelling. This is not mandatory — you can skip it and proceed.

Confirm cancellation

Confirm the cancellation. Your paid access continues until the end of the current billing period, after which the workspace downgrades to the free tier.

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