Can I cancel entirely online without speaking to anyone?

No. While you can submit a disconnection request via the ACT Selfcare portal (selfcare.actcorp.in), the app, or email (helpdesk@actcorp.in), ACT will always call you back within 48 hours on your registered mobile to verify your identity before processing the cancellation.

Will I get a refund for unused days on my plan?

Refunds are calculated on a pro-rata basis in some regions for prepaid plans. Promotional or heavily discounted plans typically do not qualify for refunds. The security deposit (usually ₹1,000) is refunded within 7 working days after the account is fully closed and the router is returned.

How long does the full cancellation process take?

Typically 7–14 days from initial request to full account closure and security deposit refund, assuming the router pickup happens promptly. The mandatory 48-hour callback, disconnection date scheduling, and router collection all add time.

Can I reactivate my connection after cancelling?

Yes. Within 60 days of disconnection, reactivation takes 24–48 hours. Beyond 60 days, reactivation takes 5–7 days and is subject to port availability at your address.

Is there an alternative to full cancellation if I'm travelling temporarily?

Yes. ACT offers a 'Safe Custody' temporary suspension option that pauses your service for 1–3 months with minimal maintenance charges. You must request it at least one week in advance.

What if ACT delays my security deposit refund?

Escalate by emailing the ACT Nodal Officer at Nodalofficer@actcorp.in or the Appellate Authority at appellate.authority@actcorp.in. You can also file a complaint on the TRAI consumer portal or approach a consumer forum.

Как да откажете ACT Fibernet (2026)

Плановете на ACT Fibernet започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 7 стъпки, за да откажете абонамента си за около 20 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: юни 2026 г.

Трудно

Посети уебсайта

Приблизително време:20 минути

Метод за отказ:Phone

Log in to ACT Selfcare Portal

Go to https://selfcare.actcorp.in/ and log in using your registered mobile number and OTP.

Navigate to Support / Service Request

After logging in, click on the 'Support' or 'Service Request' section in the navigation menu.

Submit a Disconnection Request

Select 'Request for Disconnection' from the list of service request types. Fill in your account details and select a reason for cancellation, then click 'Submit'.

Wait for ACT Callback

ACT will call you within 48 hours on your registered mobile number to verify your identity and confirm the disconnection date. You must answer this call — if you miss it, the request may be stalled and you may need to resubmit.

Confirm Disconnection Date

During the callback, verbally confirm your identity (account number + registered mobile) and agree on the disconnection date with the ACT representative. Your service remains active until that date.

Return ACT Router

ACT will schedule a technician to pick up the router (which remains ACT's property). Be present for pickup and request a written receipt — account closure and security deposit refund are withheld until equipment is collected.

Confirm Refund of Security Deposit

After the router is collected and account is closed, the security deposit (typically ₹1,000) is refunded to your bank account within 7 working days. Follow up via helpdesk@actcorp.in or call 1800 1022 836 if delayed.

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