When does my internet service actually stop after I cancel?

Service continues for 30 days from the start of the next full billing period after your cancellation is submitted. For example, if you cancel on April 12 and your billing period starts on the 1st, service runs until May 31. The exact end date is stated in your SMS/email confirmation.

Do I have to return the router and modem?

Yes, if the equipment was rented (not purchased) from UPC/Play. You must return it within 14 days of service termination to a Play salon or by insured registered mail. Failure to return incurs replacement charges (router 150–300 PLN, decoder 200–500 PLN). Equipment you purchased outright does not need to be returned.

Will I be charged an early termination fee?

Only if you are still within a fixed-term promotional contract. The penalty is proportional: monthly fee × remaining months × a coefficient that decreases over time. If Play changed your contract terms or raised prices (as happened to former UPC customers from June 2025), you can cancel penalty-free by citing 'zmiana warunków umowy' (change of contract terms) under Polish Telecommunications Law (Art. 60a).

Can I cancel by phone instead of online?

Yes. Call Play customer service at 790 500 500 (individual customers, standard rate) or dial *790 for free from a Play mobile number. Business customers call 790 600 600 or *600. Lines are open Monday–Friday 7:00–22:00 and Saturday 7:00–20:00. You can also cancel in person at any Play salon.

Can I reactivate my service after cancellation?

Yes, you can sign a new contract with Play at any time after termination. However, you will be treated as a new customer and the previous promotional pricing will not be reinstated. New contracts may require a new commitment period.

What if I want to cancel by written letter instead?

Send a signed letter including your full name, customer ID, installation address, list of services to cancel, and your signature via registered mail (list polecony) to: Ogólnopolskie Biuro Obsługi Klientów Play, ul. Murckowska 14c, 40-265 Katowice. Keep the registered mail receipt as proof of the submission date, which determines the start of your notice period.

Как да откажете UPC Polska (Play Internet) (2026)

Плановете на UPC Polska (Play Internet) започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 7 стъпки, за да откажете абонамента си за около 15 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

Средно

Посети уебсайта

Приблизително време:15 минути

Метод за отказ:Website

Log in to Moje Play

Go to play.pl and log in to your account ('Moje Play') using your username and password, or open the Play24 mobile app. Former UPC customers use the same portal — the Moje UPC portal has been fully migrated to Moje Play.

Open the live chat

On play.pl, click the chat icon (bottom-right corner) to open the Play assistant chat. Alternatively, navigate to play.pl/pomoc/twoje-konto/rozwiazanie-umowy for the contract termination help page.

Type termination intent to the bot

In the chat window, type 'Chcę rozwiązać umowę' (I want to cancel my contract). The bot will ask for confirmation — click 'Tak' (Yes) to proceed. It will then generate a link to a pre-filled termination form ('formularz wypowiedzenia').

Review the pre-filled termination form

Open the linked termination form. It will be pre-filled with your customer data (name, address, contract number, services to cancel). Verify all details — especially which services (internet, TV) you are terminating and the effective date.

Submit the form

Click 'Wyślij' (Send) to submit the termination statement. No printing or wet signature is required for the online method. You will immediately receive an SMS confirmation with your cancellation reference number.

Note the notice period

The notice period is 30 days counted from the first day of the next full billing period after submission. The SMS/email confirmation will state your exact service end date. Keep the confirmation.

Return rented equipment

After service termination, return any Play-owned equipment (modem, router, decoder) within 14 days to a Play salon. Bring proof of ID. Alternatively send via insured registered mail to: Ogólnopolskie Biuro Obsługi Klientów Play, ul. Murckowska 14c, 40-265 Katowice. Keep proof of return.

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