Can I still use my mobile service after I request cancellation?

Yes. Your mobile service stays active until the effective termination date you agreed on. You will be billed for all usage up to that date.

Are there early termination fees?

If you cancel before the minimum contract period ends (typically 24 months), you must repay discounts received (e.g., a subsidised handset) and compensate Telia for direct losses for the remaining period. If your fixed-term contract has already expired and you are on a rolling month-to-month basis, no early termination fee applies.

How much notice do I need to give before cancellation takes effect?

Telia's mobile service rules require written notice at least 5 business days before the desired termination date. In practice, month-to-month customers should expect roughly one billing cycle (one month) before the account is fully closed.

Can I cancel penalty-free if Telia raises prices or changes my contract?

Yes. Under Lithuanian law and Telia's own rules, if Telia makes substantial changes to your contract conditions (including price increases), you may terminate without penalty by notifying Telia in writing at least 14 days before the change takes effect.

Can I reactivate a Telia subscription after cancelling?

Yes, you can sign up for a new Telia plan after cancellation. Note that your old phone number is typically reserved for about 30 days before it can be reassigned, and new-customer promotional pricing may not apply immediately.

Will Telia delete my personal data after cancellation?

Telia retains data in line with Lithuanian and EU data protection law. You can submit a GDPR Article 17 erasure request to info@telia.lt after cancellation, though some data (billing records, legal compliance) may be retained for the legally required retention period.

Как да откажете Telia Lithuania Mobile (2026)

Плановете на Telia Lithuania Mobile започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 7 стъпки, за да откажете абонамента си за около 15 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

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Приблизително време:15 минути

Метод за отказ:Phone

Log in to Mano Telia self-service portal

Go to telia.lt/mano and log in using Smart-ID, Mobile-ID, or your username and password. This is Telia's primary self-service portal for managing your subscription.

Navigate to 'Mano sutartys' (My Contracts)

After logging in, open the 'Mano sutartys' (My Contracts) or 'Paslaugos' (Services) section to view your active mobile subscription and its details.

Select your active mobile plan

Find your active mobile plan (e.g., a 'Mobilus' plan) and click on it to open the subscription details and available actions.

Submit a termination request

Look for the 'Nutraukti sutartį' (Terminate contract) or 'Atsisakyti paslaugos' (Cancel service) option and submit a written termination request specifying your desired end date. Per Telia's service rules, written notice must be given at least 5 business days before the desired termination date.

Alternatively, call 1817 to cancel by phone

If the portal does not surface a direct cancellation option, call Telia customer service at 1817 (from a Telia Lithuania number) or +370 6418 1817 (from any other operator or abroad). Hours: Monday–Friday 08:00–19:00, Saturday 09:00–16:00. State: 'Noriu nutraukti sutartį' (I want to terminate my contract).

Decline retention offers

The agent may offer a discounted plan rate, an upgraded service package, or a new device deal to retain you. Decline firmly if you wish to proceed with cancellation.

Confirm termination date and save confirmation

Confirm the effective termination date with the agent or via the portal. Request a confirmation number or email. Your service remains active and billable until the agreed termination date.

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