Will I lose access immediately after cancelling?

No. Your Pro plan access continues until the end of the current billing period. After that, your account is downgraded to the free Starter plan, which supports up to 3 users with unlimited feature flags and experiments.

Can I get a refund after cancelling?

No. GrowthBook's Terms of Service (Section 5.2) explicitly state that cancellation does not entitle users to any refunds, regardless of where you are in the billing cycle.

How do I cancel if I subscribed through Vercel?

If you set up GrowthBook via the Vercel marketplace integration, you must manage billing — including cancellation — directly through your Vercel dashboard under the GrowthBook integration settings.

What happens to my data after I cancel?

Your feature flags, experiments, and configurations remain accessible on the free Starter plan if you downgrade rather than fully closing your account. GrowthBook retains rights to use de-identified aggregated data per their Terms of Service, but raw account data handling post-closure is not explicitly documented.

Can I reactivate my Pro subscription after cancelling?

Yes, you can re-subscribe to the Pro plan at any time from the Billing section in Settings. Your historical data should remain intact if you stayed on the free tier in the interim.

Is there a free plan I can downgrade to instead of cancelling?

Yes. GrowthBook offers a free Starter plan with up to 3 users, unlimited feature flags, and unlimited experiments. If your team has 3 or fewer members, downgrading to Starter is a viable alternative to full cancellation.

Как да откажете GrowthBook (2026)

Плановете на GrowthBook започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 5 стъпки, за да откажете абонамента си за около 5 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

Трудно

Посети уебсайта

Приблизително време:5 минути

Метод за отказ:Email

Log in to GrowthBook

Go to https://app.growthbook.io and sign in to your account.

Navigate to Settings

Click on 'Settings' in the left sidebar navigation menu.

Open Billing section

Within Settings, select 'Billing' to view your current plan and subscription details.

Initiate cancellation or contact support

If a self-service cancellation option is not available in the Billing section, email support@growthbook.io with your account email and a request to cancel your Pro subscription. GrowthBook does not publicly document a self-service cancel button for direct Cloud subscribers.

Confirm cancellation

If cancelling via email, await a confirmation reply from the GrowthBook support team. Your account will be downgraded to the free Starter plan at the end of the current billing period.

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