How much notice do I need to give to cancel A1 home internet?

A1 Macedonia requires a notice period of one calendar month. The cancellation takes effect from the end of the billing period following the month in which the request was received. If you miss the deadline, the termination rolls to the next possible date.

Will I be charged an early termination fee?

Yes, if you cancel before the end of your minimum contract period (typically 24 months for home internet packages), A1 may charge an early termination fee based on the remaining months of your contract. The exact amount depends on your specific plan and remaining contract duration — ask the agent for a written quote before confirming cancellation.

Can I still use the internet after submitting my cancellation request?

Yes. Your service continues to operate normally through the end of the notice period. You will be billed as usual until the official service end date.

Can I cancel A1 home internet online without calling or visiting a store?

A1 Macedonia does not offer a fully self-service online cancellation portal. However, you can submit the completed termination form (PDF available at a1.mk/uslovi/opshti-uslovi/) via the online contact form at a1.mk/poddrska, which may qualify as a written remote cancellation.

Can I reactivate my A1 home internet after cancelling?

Yes, you can sign up for a new A1 home internet subscription at any time after cancellation. However, you will be treated as a new customer and will need to sign a new contract, potentially losing any loyalty discounts from your previous subscription.

What happens to my personal data after I cancel?

A1 Macedonia retains subscriber data in accordance with its Privacy Policy (politika-za-privatnost) and applicable Macedonian telecommunications law. You can request data deletion or access under GDPR-equivalent regulations by contacting A1 via the contact form or by writing to their data protection officer.

Как да откажете A1 MK Home Internet (2026)

Плановете на A1 MK Home Internet започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 6 стъпки, за да откажете абонамента си за около 15 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: май 2026 г.

Трудно

Посети уебсайта

Приблизително време:15 минути

Метод за отказ:Phone

Download the termination request form

Go to https://www.a1.mk/uslovi/opshti-uslovi/ and download the PDF titled 'Образец за поднесување на барање за престанок на претплатнички однос' (Form for submitting a request to end a subscription relationship). This is the official cancellation form listed under section 7 of the legal documents page.

Fill in your subscriber details

Complete the termination form with your full name, address, subscriber (MSISDN/account) number, ID number, and the service(s) you want to cancel. Indicate your desired end date and reason for cancellation.

Choose your submission method

Submit the completed form using one of three methods: (a) Call the A1 Contact Center at 077 1234 (available 24/7) to initiate the cancellation by phone; (b) Visit an A1 retail store in person ('А1 Продажни места' — find locations at https://www.a1.mk/poddrska/prodazni-mesta); or (c) Submit via the online contact form at https://www.a1.mk/poddrska.

Confirm notice period and end date

A1 requires a notice period (typically one calendar month from the date of receipt of the termination request). Confirm with the agent or store representative the exact date your service will end and the last billing date.

Return rented equipment

If A1 provided a router or set-top box as part of your home internet package, arrange to return the equipment at an A1 retail store. Failure to return rented devices may result in additional charges.

Receive confirmation

Ask for written or email confirmation of your cancellation request (reference number). Keep this for your records in case of any billing disputes after the service end date.

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