Can I keep my phone number when I cancel Orange?

Yes. Call 3179 (free, 24/7, automated) from your Orange mobile to get your RIO code (Relevé d'Identité Opérateur), then give it to your new carrier. They handle the porting process and your number transfers automatically.

How long does it take for cancellation to take effect?

Cancellation takes effect 10 working days from when Orange receives your request, regardless of whether you cancel online, by phone, or by registered post.

What happens to my Orange email address after cancellation?

Your @orange.fr or @wanadoo.fr email remains accessible for at least 6 months after cancellation. Orange prompts you to back up your emails during the cancellation flow — do this before confirming.

Do I have to pay a fee to cancel early?

If you are still within your 12 or 24-month contract, early termination fees apply. Cancelling within the first 12 months means paying all remaining monthly fees for months 1–12. After month 12 of a 24-month contract, fees are capped at 25% of remaining months. Fee waivers are available with documentation for overseas relocation, job loss, serious illness, or account holder death.

Do I need to return my Livebox or other equipment?

Yes. Orange will send you a prepaid return box after cancellation is confirmed. Return all equipment (Livebox, cables, TV decoder) within 30 days to a designated drop-off point. Keep your proof of postage as protection against additional charges.

Can I reactivate my Orange subscription after cancelling?

You can reverse your cancellation up to 48 hours before the effective date via your Espace Client account. After the cancellation date passes, you would need to sign up as a new customer, and your old plan or pricing may not be available.

Как да откажете Orange (2026)

Плановете на Orange започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 7 стъпки, за да откажете абонамента си за около 10 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

Средно

Посети уебсайта

Приблизително време:10 минути

Метод за отказ:Website

Log in to Espace Client

Go to espace-client.orange.fr and sign in with your Orange account credentials (email/phone and password).

Navigate to Offers and Options

From your account dashboard, click on 'Offres et options' (Offers and Options) in the main navigation menu.

Check your commitment status

Review your contract end date and any early termination fees displayed on screen before proceeding. If still in contract, Orange shows the exact fee owed.

Click 'Résilier votre offre'

Click the 'Résilier votre offre' (Cancel your offer) button. Orange may present a retention offer (discounted rate or plan downgrade) — click through to continue with cancellation.

Back up your data

Orange prompts you to back up any emails from your @orange.fr or @wanadoo.fr address. Download or forward any important emails before confirming, as the mailbox will eventually close.

Select your cancellation date

Choose your desired cancellation effective date — it must be at least 10 working days from today. Confirm the date and submit the request.

Confirm and save your confirmation email

Orange sends a confirmation email with your cancellation effective date. Save this email. Note: you can reverse the cancellation up to 48 hours before the effective date. Return any equipment (Livebox, decoder) within 30 days using the prepaid return box Orange sends.

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