Can I keep my phone number when I cancel Telenor?

Yes. If switching to another Norwegian carrier, your new provider will handle the number porting (nummerportabilitet) and notify Telenor on your behalf. If you just want to stop paying monthly bills without switching, you can convert your subscription to a prepaid kontantkort, which keeps your number active.

Will I be charged a cancellation fee?

Only if you are still within a binding period (typically 12 or 24 months). After the binding period expires, cancellation is free. If you cancel early, Telenor charges a bruddgebyr (termination fee) proportional to the remaining months and any subsidised equipment cost. Under Norwegian law, this fee must be reasonable and proportional.

How long do I have access after I cancel?

For mobile subscriptions, service continues through the end of the calendar month in which you cancel. For TV, broadband, and home phone, a one-month notice period applies starting from the first day of the month after cancellation is submitted.

Can I reactivate my Telenor subscription after cancelling?

You can sign up for a new Telenor subscription at any time after cancelling. However, if you cancelled mid-contract, any promotional pricing or bundled equipment deals from your original agreement will not be automatically reinstated.

Will Telenor delete my personal data after cancellation?

Telenor retains customer data for a period required by Norwegian law after account closure. You can request deletion of personal data under GDPR Article 17 (right to erasure) by contacting Telenor's customer service or submitting a written request via their contact form.

What if I cancel a new subscription within the first 14 days?

New orders purchased online are covered by the 14-day right of withdrawal (angrerett) under Norwegian consumer law. You can cancel within 14 days of the order date without any termination fees by notifying Telenor in writing via the contact form or by phone.

Как да откажете Telenor (Norway) (2026)

Плановете на Telenor (Norway) започват от 0,00 щ.д./мес.. Следвайте нашето ръководство от 7 стъпки, за да откажете абонамента си за около 15 минути — с съвети как да избегнете оферти за задържане.

Актуализирано: април 2026 г.

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Приблизително време:15 минути

Метод за отказ:Phone

Log in to Mine Sider (My Pages)

Go to telenor.no and click 'Logg inn' (Log in) in the top-right corner. Sign in with BankID, BankID on mobile, or your Telenor username and password.

Navigate to your subscription

After logging in, go to 'Mine abonnement' (My subscriptions) in the menu. Select the subscription you want to cancel.

Check for online cancellation option

For add-on services: click 'Se alle' (See all) next to the 'Tjenester' (Services) heading, select the service, and click 'Avbestill denne tjenesten' (Cancel this service). For the main mobile subscription, online self-service cancellation is not available — proceed to the next step.

Visit the Oppsigelse (Cancellation) page

Go to telenor.no/kundeservice/oppsigelse/ to access Telenor's official cancellation guidance page, which lists all available cancellation methods and links to the contact form.

Cancel via phone or contact form

Call Telenor customer service at 915 09000 (available Mon–Fri) and state you want to cancel your subscription ('Jeg ønsker å si opp abonnementet mitt'). Alternatively, submit a written cancellation via the contact form at telenor.no/kundeservice/kontakt-oss/. You can also use the chatbot 'Telmi' on telenor.no for cancelling insurance add-ons.

Confirm cancellation and check final billing

Request written confirmation of your cancellation. For mobile subscriptions, you pay fees through the end of the cancellation month. For TV, broadband, or home phone, a one-month notice period applies, effective from the first day of the following month. Any overpaid fees are refunded.

Return leased equipment (if applicable)

If you lease a WiFi router or T-We Box II, obtain a return slip at telenor.no/kundeservice/oppsigelse/returslipp/ and send equipment back to avoid additional charges.

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