Can I cancel a paid StepZen plan mid-contract?

No. AWS Marketplace listings for IBM API Connect for GraphQL (StepZen's enterprise product) explicitly state that all orders are non-cancellable and all fees are non-refundable. You retain access until the contract period ends.

Will I get a refund after cancelling?

No. The terms state that all fees and amounts paid are non-refundable, regardless of usage.

Can I still use StepZen after cancelling or closing my account?

For free accounts, access ends when the account is deleted. For paid plans, you keep access for the remainder of your contracted period since cancellation mid-term is not permitted.

Can I reactivate a deleted StepZen account?

No official reactivation policy is documented. You would need to contact support@stepzen.com to inquire about restoring a closed account.

What happens to my data when I cancel?

StepZen does not publicly document a data retention or deletion policy post-cancellation. Contact support@stepzen.com to request data deletion under applicable privacy regulations.

Can I downgrade to the free plan instead of cancelling?

StepZen offers a free tier with no credit card required. Whether a paid account can be downgraded rather than cancelled is not publicly documented — contact support@stepzen.com to request a downgrade to the free plan.

Kako otkazati StepZen (2026)

Planovi StepZen počinju od 0,00 USD/mjesečno. Pratite naš vodič od 5 koraka da otkažete pretplatu za oko 10 minuta — uz savjete kako izbjeći ponude za zadržavanje.

Ažurirano: april 2026.

od 0,00 CAD/mjesečno

Teško

Procijenjeno vrijeme:10 minuta

Način otkazivanja:Email

Log in to the StepZen dashboard

Go to https://dashboard.ibm.stepzen.com/ and sign in with your StepZen account credentials.

Open Account settings

Click on your account name or profile icon in the top navigation to access Account settings. The account tab shows your account name, endpoint URL, and admin API key.

Look for a Delete or Close Account option

Within Account settings, look for a 'Delete Account' or 'Close Account' button. StepZen's Terms of Use state accounts can be deleted at any time by following instructions on the site, but this button may not be present for all plan types.

Contact support if no self-serve option is available

If no delete/cancel button is visible in the dashboard, email support@stepzen.com or use the contact form at https://dev.stepzen.com/contact-us. Request account closure and, if applicable, subscription cancellation. Include your account email and endpoint URL.

For AWS Marketplace subscribers: cancel via AWS Console

If you subscribed through AWS Marketplace, log in to the AWS Console, navigate to AWS Marketplace > Manage subscriptions, find 'IBM API Connect for GraphQL', and select 'Cancel subscription'. Note: enterprise contracts are explicitly non-cancellable mid-term and non-refundable per AWS Marketplace terms.

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Kako otkazati StepZen (2026)

Log in to the StepZen dashboard

Open Account settings

Look for a Delete or Close Account option

Contact support if no self-serve option is available

For AWS Marketplace subscribers: cancel via AWS Console

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Česta pitanja

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