Can I cancel my BH Telecom Mobile subscription online or by phone?

No. Postpaid contract termination requires an in-person visit to a BH Telecom branch (poslovnica). You can call 1444 to get fee information and prepare, but the actual cancellation must be completed in person with a valid ID.

Is there a fee for cancelling before my contract ends?

Yes, if you are within a 12 or 24-month mandatory contract period. Under the 2026 General Terms, the fee is the lower of: the total discounts and benefits you have already received, or the sum of remaining monthly subscriptions until the end of your contract. Call 1444 for the exact amount for your plan.

Can I cancel for free if BH Telecom raises my prices?

Yes. If BH Telecom increases prices, you have a 30-day window to cancel penalty-free from the date of the price change notification. Note that remaining installments for subsidized devices are still due even in this case.

What happens to my phone number when I cancel?

Number portability (prenosivost broja) must be arranged separately. If you want to keep your number and move it to another operator, initiate the porting process before or at the time of contract termination.

Do I need to return my device or equipment?

Yes. Any rented or subsidized equipment — including routers, Moja TV decoders, and handsets purchased at a reduced price through BH Telecom — must be returned at the branch at the time of cancellation. Unreturned equipment is charged on your final invoice.

How long does it take for the cancellation to take effect?

For mobile services, BH Telecom requires a 3 working day notice period from the date your termination request is submitted at the branch. Your service continues until the notice period expires and the final invoice is settled.

Kako otkazati BH Telecom Mobile (2026)

Planovi BH Telecom Mobile počinju od 0,00 USD/mjesečno. Pratite naš vodič od 7 koraka da otkažete pretplatu za oko 45 minuta — uz savjete kako izbjeći ponude za zadržavanje.

Ažurirano: april 2026.

Teško

Posjetite web stranicu

Procijenjeno vrijeme:45 minuta

Način otkazivanja:Phone

Check your contract type

Log in to your account at https://moj.bhtelecom.ba or call 1444 (free from BH Telecom network) to confirm whether you are on a month-to-month plan or a mandatory-duration contract (12 or 24 months). This determines whether an early termination fee applies.

Request termination fee calculation

Call BH Telecom Contact Center at 1444 (free) or 0800 27777 (from other networks) and ask for the exact early termination fee for your specific package. Under the 2026 General Terms, the fee is the lower of: (a) total discounts/benefits already received, or (b) remaining monthly subscriptions until end of contract.

Locate your nearest BH Telecom branch (poslovnica)

Find your nearest service center using the branch locator at https://www.bhtelecom.ba/en/shops/. There are 75+ locations across Bosnia and Herzegovina. In-person visit is required — cancellation cannot be completed online or by phone alone.

Visit the branch with valid ID

Bring a valid government-issued ID (lična karta or putovnica). Business customers must additionally bring a stamped and signed termination request letter. Tell the agent at the counter you wish to 'raskinuti ugovor' (terminate your contract).

Submit the termination request

The branch agent will process your cancellation, confirm the notice period (3 working days for mobile), and issue a final invoice covering any outstanding balance plus any applicable early termination penalty.

Return any rented or subsidized equipment

Return any equipment provided under your contract (e.g., routers, Moja TV decoders, subsidized handsets) at the branch. Failure to return equipment results in additional charges on your final invoice.

Pay the final invoice

Settle the final bill including outstanding charges and any early termination fee. Retain the receipt and termination confirmation document as proof of cancellation.

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