Can I cancel my Evidence Cloud subscription at any time?

Technically yes, but Evidence's Terms of Service require written notice of non-renewal at least 30 days before your current contract period expires. Subscriptions auto-renew annually unless you provide this notice in time. Core Support add-ons are month-to-month and more flexible.

Will I receive a refund after cancelling?

No. Evidence's Terms of Service explicitly state that all fees paid are non-refundable and not subject to set-off. You retain access until the end of your current paid period.

What happens to my data and projects after cancellation?

Evidence does not publicly document a specific data retention policy post-cancellation. You should export any reports, data sources, and configurations before your subscription ends. Contact Evidence support to confirm the data deletion timeline.

Can I reactivate my Evidence Cloud subscription after cancelling?

Yes, you can resubscribe at any time by signing up for a new plan on evidence.dev. You may need to reconnect data sources and reconfigure projects depending on how long your account has been inactive.

How do I cancel if I'm on an Enterprise plan?

Enterprise plan cancellation should be coordinated with your dedicated Evidence account representative. The same 30-day written notice of non-renewal applies. Contact your assigned support channel or the team you negotiated your contract with.

Is there a free tier I can downgrade to instead of cancelling?

Evidence does not currently list a free tier on their pricing page (plans start at $15/user/month for Team). The open-source self-hosted version of Evidence is free to use without a cloud subscription, which may serve as an alternative.

Sådan opsiger du Evidence (2026)

Planer for Evidence starter fra 0,00 US$/måned. Følg vores 5-trins guide for at opsige dit abonnement på ca. 5 minutter — med tips til at undgå fastholdelsestilbud.

Opdateret: april 2026

fra 0,00 kr./måned

Svært

Anslået tid:5 minutter

Opsigelsesmetode:Email

Log into Evidence Cloud

Go to evidence.dev and sign in to your Evidence Cloud account using your credentials.

Check Account / Settings for self-serve billing

Navigate to your account settings or billing section (top-right avatar menu). Look for a 'Billing', 'Subscription', or 'Plan' option. If a self-serve cancellation button exists, click it to initiate cancellation.

If no self-serve option, prepare written cancellation notice

Per Evidence's Terms of Service, cancellation requires written notice of non-renewal sent at least 30 days before your current contract period ends. Draft an email stating your intent to cancel and your account details.

Contact Evidence support via email

Send your written cancellation notice to Evidence's support team. Pro/Enterprise customers can use their Private Slack or dedicated support channel. Team plan customers can reach out via the Slack community at slack.evidence.dev or contact through the website.

Confirm cancellation acknowledgement

Wait for a confirmation response from Evidence confirming your subscription will not renew. Keep this confirmation for your records. Your access continues until the end of the current billing period.

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