Will I lose access immediately after cancelling?

No. Cancellation is scheduled for the end of your current billing period. You retain full access to the service until that date, after which your subscription will not renew.

Can I get a refund after cancelling?

Paddle's standard policy is no refunds for unused time remaining in a billing period. However, Paddle does offer refunds for accidental charges or within a short window after billing — contact help@paddle.com with your transaction ID to request a refund review. EU/UK customers may have additional rights under statutory cooling-off laws.

How do I reactivate my subscription after cancelling?

If your subscription has not yet reached its cancellation date, you may be able to undo the cancellation in the customer portal. After the period ends, you will typically need to re-subscribe through the vendor's website directly, which may start a new billing cycle.

What if I can't find the Paddle email or the portal link doesn't work?

Email Paddle support at help@paddle.com with your purchase email address, the vendor/product name, and your transaction ID or order number. Include 'Subscription Cancellation Request' in the subject line. Paddle's support team can cancel the subscription on your behalf, typically within 1–2 business days.

Will Paddle delete my data after I cancel?

Paddle retains transaction and billing records as required by financial and tax regulations (typically 7 years). For deletion requests of personal data, contact Paddle's privacy team via their Privacy Policy contact form or email privacy@paddle.com citing GDPR/CCPA rights if applicable.

What if my subscription is billed through PayPal via Paddle?

If your Paddle subscription is linked to PayPal, you can also cancel by logging into PayPal, going to Settings > Payments > Manage Automatic Payments, finding the Paddle entry, and clicking Cancel. This stops future payments but it's safest to also confirm through the Paddle customer portal.

Sådan opsiger du Paddle (2026)

Planer for Paddle starter fra 0,00 US$/måned. Følg vores 8-trins guide for at opsige dit abonnement på ca. 5 minutter — med tips til at undgå fastholdelsestilbud.

Opdateret: april 2026

fra 0,00 kr./måned

Mellem

Anslået tid:5 minutter

Opsigelsesmetode:Website

Find your Paddle receipt email

Search your inbox for an email from paddle.com or paddle.net (billing confirmation or receipt). Every Paddle billing email contains a 'Manage Subscription' or 'Cancel Subscription' link — this is the primary way to access your subscription management.

Click 'Manage Subscription' in the email

Open the Paddle receipt or billing email and click the 'Manage Subscription' or 'Cancel Subscription' link. This takes you to the Paddle Customer Portal at customer-portal.paddle.com with your subscription pre-loaded.

Sign in via secure email link

On the customer portal sign-in page, enter the email address associated with your purchase and click 'Send Link'. Paddle sends a temporary, secure sign-in link to your email — click it to authenticate. No password required.

Locate your active subscription

Once signed in, you'll see your active subscriptions listed on the portal dashboard. Click on the subscription you wish to cancel to open its details.

Click 'Cancel Subscription'

On the subscription detail page, click the 'Cancel Subscription' button. If the vendor has enabled Paddle's Cancellation Flows (Retain), you will be taken through a brief retention flow before cancellation is confirmed.

Complete the cancellation survey (if shown)

Paddle's Retain feature may show a short survey asking why you're cancelling. Select your reason and continue. Based on your answer, the portal may offer you options to: pause your subscription, switch to a lower-cost plan, or receive a temporary discount to stay.

Decline retention offers and confirm

If you don't want to accept any retention offer (pause, discount, or plan change), click 'Continue to Cancel' or 'No Thanks'. On the final confirmation screen, click 'Confirm Cancellation' to schedule the subscription to cancel at the end of the current billing period.

Check for confirmation email

After confirming, Paddle sends a cancellation confirmation email. Your subscription remains active until the end of the current billing period — you will not be charged again after that date.