Can I access my data after cancelling?

Yes, Guru retains your workspace data for 90 days after cancellation. During this window you can also reactivate your account. After 90 days, all content is permanently deleted and unrecoverable, so export your data before cancelling.

Will I get a refund if I cancel mid-cycle?

No. Guru's Terms of Service state that all fees are committed and non-refundable. The only exception is if Guru commits a material breach of the agreement that goes uncured for 30 days, entitling you to a refund of prepaid fees for the unused period.

What if my renewal fires before I cancel?

If you miss the 15-day advance notice window, the subscription renews for another full billing cycle and no refund is issued. You would need to cancel before the next renewal date to stop future charges.

Can I reactivate my account after cancelling?

Yes, you can reactivate within the 90-day data retention window by contacting Guru support. After 90 days, the account and all data are permanently deleted.

How do I export my Guru content before cancelling?

Go to any Collection in the Guru web app and use the export option to download a .zip file of that collection. Use Card Manager to export all cards as a .csv file. Do this before submitting your cancellation request.

Who can cancel a Guru account?

Only Workspace Admins can cancel a Guru team account. Regular users do not have permission to initiate a cancellation request.

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Export your data

Before cancelling, export your content. Go to a Collection and click the export button to download a .zip file, or use Card Manager to export cards as a .csv. Data is deleted 90 days after cancellation.

Check your renewal date

Go to Settings > Billing at https://app.getguru.com/settings/billing to find your next renewal date. You must submit a cancellation request at least 15 days before renewal (30 days recommended for annual plans) to avoid being charged for another cycle.

Contact Guru Support

Navigate to the Guru Support portal at https://portal.usepylon.com/guru. Alternatively, open the Guru web app, click Help in the navigation, then select 'Contact Guru Support'. You can also use the chat widget on help.getguru.com, or email billing@getguru.com directly.

Select billing topic

In the support form, select 'Choosing the right edition and other billing questions' from the topic dropdown. Enter your email address and company name.

Submit written cancellation request

Explicitly state in your message that you want to cancel your Guru subscription. Per their Terms of Service, cancellation must be submitted in writing. If emailing, send to billing@getguru.com with the subject 'Cancellation Request' and include your workspace/account name.

Complete the cancellation survey

Guru requires all cancelling subscribers to complete a short exit survey before processing the cancellation. Answer the survey questions and submit.

Receive cancellation confirmation

Wait for Guru's team to process your request and send a confirmation email. Ensure any outstanding invoices are settled — accounts with unpaid balances will not be closed until all amounts are cleared.

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