Will I still be charged after I delete my clusters?

No. Hourly charges stop as soon as clusters are deleted. However, you should still contact Support to formally close the organization to ensure no future billing is possible.

Can I get a refund on prepaid annual credits?

No. Annual prepaid credits are non-cancelable and non-refundable per Couchbase's terms. Unused credits expire at the end of the contract term with no refund. On-demand (pay-as-you-go) charges already incurred are also non-refundable.

What happens to my data after cancellation?

All data is permanently and irreversibly deleted when clusters are destroyed. Project-level backups persist temporarily after cluster deletion but are purged when the organization is deleted by Support. Download all backups before initiating cancellation.

Can I reactivate my account after canceling?

Reactivation is not a self-service process. Since organization deletion is handled by Support, reactivation would also require contacting Couchbase. You can always create a new free-tier account at cloud.couchbase.com/sign-up.

How do I cancel if I subscribed through AWS Marketplace?

In the AWS Marketplace Console, go to 'Manage subscriptions', find 'Couchbase Capella - Database-as-a-Service', click 'Actions > Cancel subscription', type 'confirm', and click 'Yes, cancel subscription'. You must also delete clusters in the Capella console. If you have a fixed-term contract, the cancel option may not appear — contact cloud_marketplace_orders@couchbase.com instead.

How do I cancel if I'm on the free tier?

Delete your free cluster from the Capella console (free clusters don't incur charges). To fully close the organization, contact Couchbase via the community forums or reach out to sales, since free-tier users cannot open support tickets directly.

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Back up your data

Before canceling, export your data. In the Capella console at cloud.couchbase.com, navigate to your cluster and click the 'Backup' tab. Download on-demand bucket backups as zip archives to your local machine — all data is permanently deleted once the cluster is destroyed.

Delete all clusters

Navigate to your Organization > Project in the Capella console. Under the 'Operational' tab, click your cluster name, then go to the 'Settings' tab. Click 'Delete Cluster', type the cluster name exactly in the confirmation dialog, then click 'Delete Cluster' again to confirm. If 'Deletion Protection' was enabled, disable it first. Repeat for every cluster. Charges stop accruing only once clusters are deleted.

Delete Columnar (Analytics) clusters

If you have any Columnar (Analytics) clusters, navigate to each one under your project, go to 'Settings', and click 'Delete Cluster'. Confirm deletion by typing the cluster name. These also continue billing until destroyed.

Submit a support ticket to delete your organization

In the Capella console, navigate to '[Organization Name] > Support' and click 'Create Support Ticket'. Set Topic to 'Billing/Account', enter a subject like 'Request to delete organization and cancel account', and describe that all clusters have been deleted and you want to close the account. Click 'Create'. If the portal is unavailable, email cloud@couchbase.com. Note: free-tier users cannot open support tickets — use Couchbase Forums or contact sales instead.

Remove saved payment methods

As a precaution while awaiting Support confirmation, navigate to 'Organization > Billing' in the Capella console and delete any saved credit cards to prevent accidental future charges.

Await confirmation from Couchbase Support

Couchbase Support will settle any remaining billing obligations and permanently delete your organization. Once confirmed, your account and all remaining data (including project-level backups) are purged.

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