Can I cancel Salesforce mid-contract?

Generally no. Salesforce's Master Subscription Agreement states that payment obligations are non-cancelable and fees paid are non-refundable for the current subscription term. You can only prevent the next renewal by submitting written notice before the deadline (typically 30–60 days before contract end).

Will I get a refund when I cancel?

Refunds are almost never issued. Salesforce's standard terms explicitly state fees are non-refundable. Monthly Starter/Essentials plan users may get a prorated refund if canceled within 30 days of purchase, but annual contract holders are typically not entitled to any refund.

How long can I access Salesforce after canceling?

You retain full access until your current contract term ends (the date you chose not to renew). After that, access is terminated. Salesforce retains your data for approximately 30 days post-termination (sometimes up to 120 days), after which it is permanently deleted — export your data before cancellation takes effect.

Can I reactivate my Salesforce account after canceling?

Yes, you can reactivate by contacting Salesforce Sales (1-800-667-6389) or your previous Account Executive. However, your historical data may no longer be available if the retention period (30–120 days post-termination) has passed. Reactivation will require signing a new contract.

What happens to my data after cancellation?

Salesforce retains your data for a window of approximately 30 days after contract expiration (some contracts allow up to 120 days). After that, all data is permanently and irrecoverably deleted. Export your data using the 'Data Export' tool in Setup before your access ends.

What if Salesforce ignores my cancellation notice?

Keep a timestamped email trail as proof of your notice submission. If your AE is unresponsive, escalate to support@salesforce.com and call 1-800-667-6389. If they charge you after a valid cancellation notice, you can dispute the charge with your credit card provider and reference the documented notice. Some users have had to involve legal counsel for enterprise contracts.

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Export your data

Before canceling, back up all data. Log in as a System Administrator, click the Gear icon (top right) → 'Setup', type 'Data Export' in the Quick Find box, select 'Data Export', then click 'Export Now'. Check all boxes including 'Include images, documents, and attachments'. Download the ZIP file when ready.

Find your contract renewal date

Locate your original Order Form and Master Subscription Agreement (sent via email during onboarding). Identify your contract end date and the required notice period — Salesforce typically requires written notice of non-renewal at least 30 days before the renewal date, though some contracts require 60 days.

Check for self-serve cancel option (Starter/Essentials only)

If you are on the Starter Suite or Essentials plan, log in as System Administrator, click the Gear icon → 'Your Account', then select 'Manage Subscription'. Look for a 'Cancel Subscription' button or toggle to turn off 'Auto-Renew'. This self-serve option is only available for entry-level plans billed monthly.

Send written non-renewal notice to your Account Executive

For all paid annual plans (Professional, Enterprise, Unlimited, etc.), email your assigned Salesforce Account Executive and CC billing@salesforce.com with the subject line: 'NOTICE OF NON-RENEWAL – [Your Org ID]'. State: 'This email serves as our official written notice of non-renewal for our Salesforce subscription.' Include your Org ID, contract number, and current contract end date. Send at least 30–60 days before renewal.

Call Salesforce Support to confirm

Call Salesforce Sales & Support at 1-800-667-6389 (Mon–Fri, 8 AM–8 PM EST) to verbally confirm your cancellation intent and have a written record logged in their system. Have your Organization ID ready (found under Setup → Company Information).

Request written cancellation confirmation

Follow up until you receive a written confirmation email from your Account Executive acknowledging the non-renewal. Do not assume silence means acceptance — if you do not receive confirmation within 5 business days, escalate to support@salesforce.com. Keep this email as your official record.

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