What notice period is required to cancel my Batmaid subscription?

Standard consumer contracts require 1 month notice. B2B (business) contracts require a 3-month notice period unless your specific contract specifies different terms. You continue to be billed and receive service during the notice period.

Will I be charged a fee for cancelling my commitment plan early?

Yes — Batmaid states that cancelling a commitment plan before its end date may incur additional charges. Contact client@batmaid.com before cancelling to confirm any fees specific to your plan.

Can I cancel individual bookings online without cancelling my whole subscription?

Yes. Log in, go to 'My cleanings' → 'Upcoming cleanings', click 'more' next to a session, and select 'cancel booking'. This cancels only that session. Cancellations 28+ days ahead are free; 8–28 days costs CHF 20; within 7 days incurs the full cleaning charge.

Will I receive a refund for unused prepaid cleanings?

Batmaid does not explicitly publish a refund policy for prepaid sessions after contract termination. Ask directly when submitting your cancellation request to client@batmaid.com for clarity on any remaining credit.

Can I reactivate my Batmaid account after cancelling?

Batmaid does not publish a formal reactivation process. You would need to contact customer support (client@batmaid.com or +41 21 624 54 15) or sign up again on batmaid.com to restart service.

Can I pause my subscription instead of cancelling?

You can register vacation/holiday periods to avoid charges for specific dates by going to 'Options' in your profile and selecting 'Add vacation'. This pauses individual sessions but does not terminate your contract.

So kündigen Sie Batmaid (2026)

Pläne für Batmaid beginnen ab 25,00 CHF/Monat. Folgen Sie unserer 6-Schritte-Anleitung, um Ihr Abonnement in ca. 5 Minuten zu kündigen — mit Tipps gegen Rückhalte-Angebote.

Aktualisiert: April 2026

von 54,00 €/Monat

HartDurch die Kündigung sparen Sie648,00 €/Jahr.

Website besuchen

Geschätzte Zeit:5 Protokolle

Methode abbrechen:Email

Log in to your Batmaid account

Go to batmaid.com and log in using your email and password. Make sure you are on the correct regional site (batmaid.com, batmaid.ch, batmaid.lu, etc.) for your country.

Cancel any upcoming individual bookings

Navigate to 'My cleanings' in your account, then select 'Upcoming cleanings'. For each scheduled cleaning you want to remove, click 'more' next to the booking and select 'cancel booking'. Note: cancellations made 28+ days in advance are free; 8–28 days costs CHF 20; 7 days or less incurs the full cleaning fee.

Note your contract type before contacting support

Determine whether you have a flexible plan or a commitment plan. Commitment plans may incur early termination charges. Standard contracts require 1 month notice; B2B contracts require 3 months notice unless your specific contract states otherwise.

Send a cancellation request by email

Email client@batmaid.com (or business@batmaid.com for B2B accounts) with the subject 'Contract Cancellation Request'. Include your full name, registered email address, account ID if known, and the date you wish the cancellation to take effect. There is no self-service cancellation button — email is the required method.

Alternatively, call customer support

Call +41 21 624 54 15 during business hours to request cancellation verbally. A support agent will process the termination and inform you of any applicable notice period or early termination charges.

Await written confirmation

Wait for Batmaid to confirm your cancellation in writing by email. Keep this confirmation for your records. Your contract remains active — and you may still be billed — until the notice period has fully elapsed.

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