Will I lose access immediately after cancelling?

For account deletion, access is disabled immediately. For paid subscription non-renewal, access continues through your contracted term end date. After expiry, you have up to 90 days to request a copy of your data before it is permanently deleted.

Can I get a refund after cancelling?

Pendo does not offer refunds for fees already paid. The only exception is a pro-rata refund if Pendo materially breaches a warranty and cannot remedy it within the cure period, per Section 7.3 of the Software Services Agreement.

What happens to my data after cancellation?

Pendo permanently deletes all end-user data within 30 days of account termination. Data recovery is not offered after this point. Export your data before cancelling. You can also submit a formal GDPR/CCPA data deletion request to support@pendo.io.

Can I reactivate my account after cancelling?

If you cancelled a free account (Delete Account), your data is permanently removed and cannot be recovered. To use Pendo again you would need to create a new account. If you let a paid subscription lapse without deleting your account, you may be able to reactivate by contacting Pendo sales.

How much notice do I need to give to cancel?

Paid plans typically require 30–60 days written notice before your contract renewal date to prevent auto-renewal. Check your specific contract for the exact notice window. Missing this deadline locks you into another annual term.

Is there a self-serve cancellation option for paid plans?

No. All paid Pendo plans (Base, Core, Ultimate) are sold as annual or multi-year contracts and have no in-app cancel button. Cancellation must be handled through your Account Manager, Customer Success Manager, or by contacting support@pendo.io or calling 877-320-8484.

So kündigen Sie Pendo (2026)

Pläne für Pendo beginnen ab 0,00 $/Monat. Folgen Sie unserer 6-Schritte-Anleitung, um Ihr Abonnement in ca. 10 Minuten zu kündigen — mit Tipps gegen Rückhalte-Angebote.

Aktualisiert: April 2026

von 0,00 €/Monat

Hart

Geschätzte Zeit:10 Protokolle

Methode abbrechen:Email

Determine your plan type

Log in to your Pendo account at app.pendo.io. If you are on a free plan, you can self-serve cancel in-app. If you are on any paid plan (Base, Core, or Ultimate), you must contact your Account Manager or Customer Success Manager directly — there is no in-app cancel button for paid plans.

Review your contract renewal date (paid plans)

Check your contract for the auto-renewal notice window, typically 30–60 days before your renewal date. Missing this window locks you into another annual term. Contact your Account Manager or email support@pendo.io to confirm your exact notice deadline.

Contact your Account Manager or CSM (paid plans)

Reach out to your assigned Account Manager or Customer Success Manager via email or phone (877-320-8484) to submit your cancellation/non-renewal request in writing. Written notice is required under Section 3.2 of the Software Services Agreement. Alternatively, email support@pendo.io.

Export your data before cancellation

Before proceeding, export any reports, dashboards, or end-user data you need. After account deletion, Pendo permanently removes all data within 30 days and recovery is not offered. You have up to 90 days after paid subscription expiry to request a copy of your data in an industry-standard format.

Free plan: Navigate to Settings > Plan

For free plan users only: In the left-side navigation, click 'Settings' at the bottom. Go to the 'Plan' section (may appear under a 'Subscription' tab). You must be a Pendo Admin to access this option.

Free plan: Click 'Delete Account'

Click the 'Delete Account' button. A confirmation pop-up will appear warning that all data will be permanently deleted and is unrecoverable. Click 'Delete Account' a second time to confirm and complete the deletion.

Günstigere Alternativen

Buffer

von 5,00 $/Monat(≈ 4,28 €)

Ahrefs

von 99,00 $/Monat(≈ 84,72 €)

Hootsuite

von 99,00 $/Monat(≈ 84,72 €)

Mixpanel

von 25,00 $/Monat(≈ 21,39 €)

Semrush

von 130,00 $/Monat(≈ 111,25 €)

Häufig gestellte Fragen

Affiliate-Hinweis: Einige Links auf dieser Seite können Affiliate-Links sein. Wenn Sie über diese Links einen Kauf tätigen, erhält Subger möglicherweise eine kleine Provision – ohne zusätzliche Kosten für Sie. Dies hilft uns, die Website kostenlos zu halten und weiterhin genaue Informationen zu Abonnements bereitzustellen. Wir empfehlen nur Dienste, von deren Mehrwert wir überzeugt sind.

Subger ist weder mit Pendo verbunden noch wird es von Pendo unterstützt oder empfohlen. Alle Marken, Dienstleistungsmarken und Markennamen sind Eigentum ihrer jeweiligen Inhaber. Die Informationen auf dieser Seite dienen ausschließlich zu Informationszwecken.

Benötigen Sie Hilfe bei der Verwaltung Ihrer Abonnements?

Verfolgen Sie alle Ihre Abonnements, erhalten Sie Erinnerungen zum Kündigen und finden Sie mit Subger die besten Angebote.

Probieren Sie Subger kostenlos aus