Can I get a refund after canceling my Birdeye subscription?

No. Birdeye's official policy states that all payment obligations are non-cancellable and all payments made are non-refundable. If you were charged after submitting a valid cancellation request, document your attempts and dispute the charge with your bank or credit card issuer.

Will I lose access to Birdeye immediately after requesting cancellation?

No. Your access remains active through the end of your current contract term. Cancellation takes effect at the end of that period, not at the time you submit the request.

What happens to my data when I cancel?

Canceling your subscription does not automatically delete your data. To request data deletion, email privacy@birdeye.com separately. Birdeye's customer care team handles account and data deletion — there is no self-service option. Some data may temporarily persist in backup copies during the deletion process.

Can I reactivate my Birdeye account after canceling?

Yes. You can reactivate your account by signing up for a new subscription. Access to your previous plan tier is typically restored upon confirmation of the new agreement.

What if I miss the 90-day cancellation notice window?

If you fail to provide written notice at least 90 days before your renewal date, Birdeye will auto-renew your contract for the same term length and apply an 8% price increase. Contact Birdeye immediately if you missed the window — in some cases they may negotiate, though this is not guaranteed by policy.

Can I pause my Birdeye subscription instead of canceling?

Only if your original contract explicitly includes a pause clause. Without one, Birdeye does not offer a standard pause option. The only billing flexibility they offer by default is adjusting your billing date by up to 14 days.

So kündigen Sie Birdeye (2026)

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Aktualisiert: April 2026

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Review your contract and renewal date

Locate the original signup email from Birdeye and review your contract. Find your renewal date and confirm whether an early opt-out clause is included — without one, Birdeye will not cancel your account before the contract term ends. Note that Birdeye requires written notice at least 90 days before the renewal date to avoid auto-renewal into another full term.

Confirm you are within the 90-day notice window

Calculate whether you are at least 90 days before your contract renewal date. If you miss this window, Birdeye will auto-renew your contract for the same duration (typically 12 months) and apply an automatic 8% 'Innovation Fee' increase. If you are already past the 90-day window, contact Birdeye immediately to understand your options.

Send a written cancellation request by email

Email support@birdeye.com with the subject line 'Account Cancellation Request'. Include your business name, account name, and a clear statement of your intent to cancel. Request written confirmation of your cancellation in return. Sending via email creates a documented paper trail — this is critical given reported patterns of ignored requests.

Call Birdeye support to reinforce the request

Call 1-800-561-3357 and press 3 for account specialists in North America. State your intent to cancel and reference the cancellation email you sent. Ask for the name of the representative and a ticket or case number. Immediately after the call, send a follow-up email to support@birdeye.com and billing@birdeye.com summarizing the call and reiterating your cancellation request.

Escalate via chat or support ticket if no response

If you receive no response within 3–5 business days, use the live chat widget on birdeye.com or your dashboard (powered by Intercom) to follow up. Alternatively, visit support.birdeye.com and click 'Create a Case' to submit a support ticket. Reference your previous email and call in all follow-up contacts.

Obtain written confirmation of cancellation

Do not consider cancellation complete until you receive a written confirmation email from Birdeye explicitly acknowledging your account will be closed. Monitor your payment method to ensure no further charges appear after the end of your contract term.

Request data deletion separately if needed

Account cancellation does not automatically delete your data. To request deletion of personal data under GDPR/CCPA, email privacy@birdeye.com separately and explicitly request data deletion. Birdeye's customer care team handles account deletion — there is no self-service data deletion option in the dashboard.

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