Can I access my data after my CyberArk subscription ends?

Yes, but only for a limited window. After termination or expiration, CyberArk provides a post-termination access period specifically for exporting Customer Data using available APIs and tools. All customer data including backups is permanently deleted no later than 60 days after the subscription ends.

Are CyberArk subscription fees refundable?

No — all SaaS subscription fees are non-refundable and paid in advance. The only exception is if CyberArk breaches its service warranty and fails to correct it within a 30-day cure period, in which case you may terminate and receive a pro-rata refund of unused pre-paid fees.

Can I reactivate my CyberArk subscription after cancelling?

Yes, you can reactivate by contacting your Account Executive or CyberArk Sales. However, if you held a perpetual software license and let the support contract lapse, reinstatement requires paying fees for the entire lapsed period plus an additional reinstatement fee.

How do I request early deletion of my CyberArk data?

Submit a written data deletion request through the CyberArk Customer Support portal at https://community.cyberark.com/s/services-hub at any time before the automatic 60-day post-termination deletion window. CyberArk will remove your data from live systems after processing the request.

What happens if I miss the non-renewal notice window?

Without a negotiated early termination clause in your contract, you remain financially obligated for the full subscription term. Non-payment triggers account suspension (after 30 days' written notice) but does not void the outstanding fees owed under your contract.

Can I cancel a CyberArk subscription purchased through AWS or Azure Marketplace?

Yes — Marketplace purchases can be cancelled directly through the marketplace console. In AWS: go to AWS Console → AWS Marketplace → Manage Subscriptions → find CyberArk → Actions → 'Cancel subscription'. Terminate associated instances first to stop all billing.

So kündigen Sie CyberArk (2026)

Pläne für CyberArk beginnen ab 0,00 $/Monat. Folgen Sie unserer 6-Schritte-Anleitung, um Ihr Abonnement in ca. 30 Minuten zu kündigen — mit Tipps gegen Rückhalte-Angebote.

Aktualisiert: April 2026

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Locate your contract end date

Check your original Order Form or subscription confirmation email for the exact subscription term end date. CyberArk subscriptions are annual or multi-year contracts — you must initiate non-renewal 60–90 days before this date (enterprise procurement advisors recommend 120–150 days for negotiation leverage).

Contact your Account Executive

Email your named CyberArk Account Executive (assigned at contract signing) or reach them via the CyberArk Community Services Hub at https://community.cyberark.com/s/services-hub. State your intent to cancel / not renew. If you don't know your AE, use the general contact form at https://www.cyberark.com/contact/ or call (844) 537-7700.

Submit written notice of non-renewal

Send a formal written notice of non-renewal via email to your Account Executive or by opening a case in the Community Services Hub portal. CyberArk's SaaS Terms of Service require written notice — verbal confirmation is not sufficient. Keep a copy of the sent notice and timestamp.

Request written confirmation

Reply to or follow up with your Account Executive requesting written confirmation that your subscription will not auto-renew and the exact date access ends. Do not assume cancellation is confirmed until you have this in writing.

Export your data before the term ends

Use CyberArk's REST APIs, the platform's reporting section, or the Get Sessions API to export all Customer Data before your subscription end date. CyberArk deletes all customer data (including backups) no later than 60 days after termination — after that, data is unrecoverable.

Confirm account deactivation

On or after your contract end date, verify that your CyberArk SaaS account has been deactivated. If billing continues or access persists unexpectedly, contact the Renewals Team immediately via the Services Hub or your Account Executive.

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