How to Cancel Intercom (2026)
Intercom plans start from $39.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.
Updated: April 2026
from $39.00/month
Log in to your Intercom workspace
Go to app.intercom.com and sign in with your Intercom account credentials.
Open Settings
Click the Settings gear icon in the bottom-left navigation sidebar of your Intercom workspace.
Navigate to Subscription & Billing
In the Settings menu, click on 'Subscription' and then select 'Billing'.
Open Payment details
At the top of the Billing page, click the 'Payment details' tab.
Click 'Cancel subscription'
Scroll to the bottom of the Payment details page and click the 'Cancel subscription' link or button.
Provide cancellation reason
Intercom will prompt you to select a reason for cancelling and may offer alternatives (e.g., pausing). Complete the feedback form as required.
Confirm cancellation
Review the confirmation screen showing your access end date, then click 'Confirm cancellation' to finalise. A confirmation email will be sent to your account email address.
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