Can I cancel my Split.io subscription at any time?

It depends on your plan. The free Developer tier can be closed without penalty. Paid plans (Team, Business, Enterprise) are typically annual contracts — early termination may incur fees. Review your signed agreement or contact support@split.io for your specific terms.

Will I still have access after I request cancellation?

Yes. Your account remains active and all features continue to work until the end of your current billing period. Access is not cut off immediately upon cancellation request.

Are there any refunds when cancelling Split.io?

Split.io does not publicly document a refund policy. Refunds for unused time are generally not offered on annual plans. Contact support@split.io to discuss your specific situation.

What happens to my feature flags and data after cancellation?

Split.io does not publicly document data retention policies post-cancellation. Export any feature flag configurations, experiment results, and segment data before your access ends. Review their privacy policy or ask support for data deletion timelines.

Can I reactivate my Split.io account after cancelling?

Reactivation is possible by contacting sales or support at https://www.harness.io/company/contact-sales or support@split.io. Whether your previous configuration and data are preserved depends on how long ago the account was closed.

Split.io merged with Harness — does that affect how I cancel?

Yes. Since the Harness acquisition in 2024, accounts have been migrated to app.harness.io. The cancellation process now goes through Harness support (Help > Submit a ticket within the platform), though emailing support@split.io still works.

How to Cancel Split.io (2026)

Split.io plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from AED 0.00/month

Hard

Estimated Time:5 minutes

Cancel Method:Email

Log in to your account

Go to https://app.split.io or https://app.harness.io and sign in with your credentials. Split.io was acquired by Harness in 2024 and accounts may have been migrated to the Harness platform.

Open the Help menu

In the left-hand navigation sidebar, click 'Help' at the bottom of the menu.

Select 'Submit a ticket'

From the Help submenu, click 'Submit a ticket' to open the support request form.

Fill in the cancellation request form

Complete the form with: Feedback category = 'Question', your email address, Subject = 'FF Subscriptions', and in the message clearly state you wish to cancel your subscription. Set Priority to 'Normal'.

Click 'Send Feedback'

Submit the form by clicking the 'Send Feedback' button. You will receive a confirmation email with a ticket number.

Alternative: email support directly

If you cannot access the platform, email support@split.io with your account name, registered email address, and a clear request to cancel. Await a response from the support team confirming cancellation.

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FAQ

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