Does About You have a paid subscription to cancel?

No. About You is a free-to-use online fashion retailer — there is no paid membership or subscription fee. 'Cancellation' means closing/deleting your customer account.

Can I access my order history after requesting account deletion?

No. Once your account is deleted, you will no longer be able to log in or access your order history, saved items, or previous purchases.

Will About You delete all my personal data immediately?

About You will delete your customer account immediately upon processing your request. However, order-related data may be retained for the duration of applicable commercial and tax retention obligations before being fully erased.

Can I reactivate my About You account after deletion?

No. Account deletion is permanent. To shop on About You again after deletion, you would need to create a new account with your email address.

Can I request deletion under GDPR (right to erasure)?

Yes. EU residents can invoke their right to erasure under GDPR Article 17 when submitting their deletion request via the contact form. About You must respond within one month.

What if I have an open order or return at the time of deletion?

About You may delay full account deletion until any outstanding orders, returns, or payments are resolved, as legal and commercial obligations take precedence.

How to Cancel About You (2026)

About You plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:5 minutes

Cancel Method:Email

Log in to your About You account

Go to aboutyou.com and sign in with your registered email address and password. Make sure to use the exact email address linked to your account, as you will need to contact support from this same address.

Navigate to the Help Center

Go to aboutyou.com/h or click 'Help' in the footer. You can also go directly to aboutyou.com/h/contact to reach the contact form.

Open the Contact Form

On the Help Center page, click 'Contact us' or navigate to aboutyou.com/h/contact. Select the topic related to 'My Account' or 'Account Deletion' from the dropdown options in the contact form.

Submit account deletion request

In the contact form, clearly state that you want to permanently delete your customer account. Include your registered email address, date of birth, and billing address so support can verify your identity. Send the message using the 'Submit' or 'Send' button.

Respond to any identity verification

About You customer support may reply asking for additional verification details before processing the deletion. Respond promptly from your registered email address with any requested information.

Receive deletion confirmation

Once verified, About You will confirm the deletion of your account via email. Account deletion is processed immediately upon confirmation, subject to any outstanding legal obligations (e.g., pending orders or invoices).

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