Can I still access my account after I request closure?

Yes, your account remains accessible during the 5–7 day closure process. Once permanently deleted, access is revoked and you cannot log in.

Will closing my Zettle account affect my PayPal account?

No. Zettle and PayPal are separate services. Closing your Zettle account has no effect on your PayPal account, even though Zettle is owned by PayPal.

Are there any cancellation fees or refunds?

There are no cancellation fees or exit penalties. Any remaining balance in your Zettle account will be paid out to your connected bank or PayPal account before closure. Transaction fees already paid are non-refundable.

Can I reactivate my Zettle account after closing it?

No. Once permanently deleted, your account cannot be reactivated. You would need to sign up as a new customer. If you think you might return, consider simply leaving the account inactive — there are no monthly fees to maintain it.

What happens to my transaction history and data after closure?

Export your data before closing — download transaction reports as CSV or PDF from my.zettle.com under 'Reports'. After deletion, Zettle may retain data for legal/tax purposes (up to 6 years in the UK), but you will lose access to it.

What should I do with my Zettle card reader hardware?

The Zettle card reader is yours to keep, sell, or recycle after closing your account. It cannot be used with another Zettle account without re-registration and will be non-functional once your account is deleted.

How to Cancel Zettle by PayPal (2026)

Zettle by PayPal plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:10 minutes

Cancel Method:Email

Export your transaction data

Before closing, log in to my.zettle.com, navigate to 'Reports', and download your transaction history as CSV or PDF. This is important for tax records (keep at least 6 years).

Ensure all payouts have cleared

Check your 'Finance' section in my.zettle.com to confirm any pending payouts have been transferred to your bank account or PayPal account. Outstanding balances are paid out automatically before closure.

Try in-app closure (optional)

Open the Zettle Go app, tap the gear icon (Settings), scroll to 'Account', and look for 'Close account' or 'Delete account'. Follow the on-screen prompts and confirm via email link. This option may not be available for all account types.

Contact Zettle Support to close account

Email support@zettle.com with subject line 'Close My Zettle Account', stating your registered email and reason for closure. Alternatively call 0203 0510 235 (UK, Mon–Fri 9am–6pm) and say 'I want to close my account'.

Confirm identity and request

Zettle support will verify your identity using your registered email address and account details. Confirm that you want permanent closure and provide your preferred payout method if any balance remains.

Receive final payout and confirmation

Any remaining balance in your Zettle account will be deposited to your connected bank or PayPal account within 1–2 business days. Full account deletion takes 5–7 days. You will receive an email confirmation once the account is closed.

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