Can I still use Evie chargers after cancelling my subscription?

Yes, you can continue to use Evie charging stations without a subscription by paying casual (pay-as-you-go) rates via the app or an Evie Pass RFID card. Your subscription benefits (discounted rates) cease at the end of your final paid billing period.

Will I get a refund when I cancel?

Generally no. Evie Networks' terms state there is no right to a refund for standard cancellations. The exception is if Evie Networks changes your subscription plan, fees, or terms in a detrimental way — in that case you must notify them within 30 days of their notice and you'll receive a pro-rata refund for any prepaid unused period.

When does my cancellation take effect?

Cancellations take effect at the end of your current monthly billing period, provided you notify Evie Networks more than 5 business days before the end of that period. If you cancel within 5 business days of your billing cycle end, the cancellation is pushed to the end of the following monthly period.

Can I reactivate my account after cancelling?

If you only cancelled your subscription (not deleted your account), you can likely reactivate by contacting Evie Networks at 1300 463 843 or info@goevie.com.au. If you deleted your account entirely, it cannot be recovered — all charge history is permanently erased and you would need to create a new account.

How do I delete my account and all personal data?

You can delete your account directly within the Evie app via the Account settings section using the 'Delete Account' option. Once deleted, your account and all charge history are permanently removed and cannot be recovered. For data deletion requests under Australian Privacy Law, you can also contact info@goevie.com.au.

What is the Evie Networks support phone number and email?

Phone: 1300 463 843 (24/7 call centre). Email: info@goevie.com.au. Support articles are available at support.goevie.com.au.

How to Cancel Evie Networks (2026)

Evie Networks plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:10 minutes

Cancel Method:Phone

Open the Evie App

Open the Evie app on your mobile device (iOS or Android). Ensure you are logged in to the account you wish to cancel.

Navigate to Account Settings

Tap your profile icon or the menu in the app to access your Account settings. Look for 'Account' or 'Profile' in the navigation menu.

Select 'Delete Account' (for full account removal)

To delete your account entirely, locate and tap the 'Delete Account' option in account settings. Note: once deleted, your account and all charge history cannot be recovered.

Contact Evie Networks to cancel subscription

To cancel a paid subscription (Evie Pass membership) specifically, contact Evie Networks directly. Call 1300 463 843 (available 24/7) or email info@goevie.com.au. State that you wish to cancel your subscription and provide your account email address.

Request cancellation confirmation

Ask the support agent (or include in your email) for written confirmation of your cancellation date. Verify which billing period your cancellation will take effect — end of current period if more than 5 business days away, or end of the following period if within 5 business days.

Check for confirmation email

Wait for a cancellation confirmation email from Evie Networks (info@goevie.com.au). Keep this for your records. Your subscription access continues until the end of the paid billing period.

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