How to Cancel Mouseflow (2026)
Mouseflow plans start from $31.00/month. Follow our 7-step guide to cancel your subscription in about 3 minutes — with tips to avoid retention offers.
Updated: April 2026
from $31.00/month
(≈ €26.90)
Log in as Account Owner
Sign in to your Mouseflow account at app.mouseflow.com. Only the Account Owner role can cancel — admins and members do not have this permission.
Go to Billing page
Navigate to Account > Billing, or go directly to app.mouseflow.com/account/billing?upgrade.
Click 'Change' next to Current Plan
On the Billing page, find the 'Current Plan' field and click the 'Change' button next to it to open the plan selector.
Select 'Free Forever Plan'
In the plan selector pop-up, scroll to the bottom and select the 'Free Forever Plan' to stop all billing. This is Mouseflow's primary off-ramp for cancellation.
Confirm feature loss
A confirmation screen titled 'I want to downgrade and lose these features' will appear listing all features you will lose. Review and confirm the downgrade.
Downgrade takes effect
Your downgrade is scheduled for the next billing cycle — paid features remain active until then. If a 'Downgrade Now' banner appears at the top of the Billing page, you can click it to downgrade immediately instead.
Remove tracking script from your website
Mouseflow does NOT automatically remove the tracking script from your site. Manually delete the Mouseflow JavaScript snippet from your website's code to stop data collection.
FAQ
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