Can I cancel AIS online without visiting a store?

Add-on packages and SMS subscriptions can be canceled via the myAIS app or by dialing *137. However, full account/number termination requires an in-person visit to an AIS Shop or AIS Telewiz branch with your original national ID card.

Will I still be charged after I cancel?

Some users have reported receiving bills after cancellation. Always obtain a written termination receipt from the AIS Shop when closing your account, as this is the key document to dispute any post-cancellation charges.

Can I get a refund for unused prepaid credit?

Unused prepaid credit is not refunded as cash when an account is terminated. If switching from prepaid to postpaid, the remaining balance transfers but can only be used for service payments.

What happens to my prepaid SIM if I just stop using it?

Your prepaid SIM is suspended 60 days after the last recharge expiry and permanently canceled after 90 days with no action required. Within that 90-day window, it can still be reactivated.

How do I cancel an SMS subscription service?

Dial *137 from your AIS number (free call). Press 1 to cancel advertising SMS, Press 2 for paid subscription SMS, or Press 3 to view all registered SMS services. You will receive a confirmation SMS and cancellation completes within 24 hours.

What is the AIS customer service number for cancellation help?

Call 1175 for free from your AIS number (24/7), or +66 2271 9000 from any phone. You can also contact AIS via their LINE official account or email callcenter@ais.co.th.

How to Cancel AIS Mobile (2026)

AIS Mobile plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

Hard

Visit Website

Estimated Time:10 minutes

Cancel Method:App

Open myAIS App

Download or open the myAIS app (iOS / Android). Log in with your AIS mobile number and OTP. From the home screen, tap 'Package' (แพ็กเกจ) in the bottom navigation bar.

View Your Packages

Under 'Usage Information' (ข้อมูลการใช้งาน), tap 'View Details' (ดูรายละเอียด) to open the 'My Packages' (แพ็กของฉัน) screen showing all active add-ons and bundles.

Select the Package to Remove

Scroll through the list to find the add-on or subscription package you want to cancel (e.g. a streaming bundle, data bolt-on, or SMS service). Tap the package name to open its details.

Tap 'Cancel Package'

Tap the 'Cancel Package' (ยกเลิกแพ็กเกจ) button on the package detail screen.

Confirm Cancellation

Tap 'Confirm Package Cancellation' (ยืนยันการยกเลิกแพ็กเกจ) on the confirmation prompt. You will receive an SMS confirming the cancellation.

Full Account Termination — Visit AIS Shop

To close your account entirely and terminate your number, you must visit an AIS Shop or AIS Telewiz branch in person. Bring your original national ID card (บัตรประชาชน). All outstanding bills must be cleared before termination is processed. Request a written termination receipt as proof.

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