Will I lose access immediately after cancelling?

No. Blue Prism is a contract-based enterprise license. You retain full access until the end of your current paid contract term. Access is not terminated mid-contract unless you are in breach of terms.

Can I get a refund if I cancel early?

Blue Prism's enterprise contracts are generally non-refundable for the current term. Early termination may also incur fees as outlined in your specific agreement. Review your contract or ask your Account Manager for the exact refund policy applicable to your deal.

How do I prevent auto-renewal?

You must notify Blue Prism of your intent not to renew in writing within the notice period stated in your contract (typically 30–90 days before the renewal date). Contact your Account Manager and submit a support case to ensure the non-renewal is formally recorded.

Can I reactivate my Blue Prism subscription after cancelling?

Yes. You can contact SS&C Blue Prism sales or your former Account Manager to discuss reactivation or a new contract. Your historical configuration and automation assets may still be accessible depending on the deployment type (on-premise data remains on your own infrastructure; cloud data retention policies apply for Blue Prism Cloud).

What happens to my data when I cancel Blue Prism Cloud?

For Blue Prism Cloud (SaaS), you should request a data export before the contract ends. SS&C Blue Prism will typically retain data for a limited period post-termination (refer to your Data Processing Agreement or DPA). For on-premise deployments, all data remains on your own infrastructure and is unaffected.

Who do I contact if I don't know my Account Manager?

Log in to the support portal at https://support.blueprism.com and raise a case, or use the Contact page at https://www.blueprism.com/contact/ to reach the general customer support team. They can re-connect you with the correct Account Manager for your organisation.

How to Cancel Blue Prism (2026)

Blue Prism plans start from $1,000.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$1,360.00/month

HardYou save CA$16,320.00/year by cancelling

Estimated Time:15 minutes

Cancel Method:Email

Review your contract terms

Locate your original Blue Prism subscription agreement or purchase order. Blue Prism licenses are sold as annual or multi-year enterprise contracts (typically 1–3 years). Check your contract for notice period requirements and early-termination clauses before initiating cancellation.

Identify your Account Manager

You are assigned a dedicated Account Manager when you sign up with SS&C Blue Prism. Check your onboarding emails or your company's procurement records for their contact details. If you cannot locate them, proceed to the support portal.

Log in to the Blue Prism Support Portal

Go to https://support.blueprism.com and sign in with your Blue Prism customer account credentials. A registered customer account is required to access the portal.

Raise a cancellation/non-renewal support case

Click 'Submit a Case' or 'Create New Case' in the support portal. Select the case type related to licensing or account management. In the subject and description, clearly state your intent to cancel or not renew your subscription, your company name, license type, and the contract end date.

Contact your Account Manager directly

Email or call your assigned Account Manager in parallel with the support case. Formal non-renewal or cancellation requests must typically be submitted in writing to your Account Manager within the notice window specified in your contract (commonly 30–90 days before renewal).

Confirm cancellation in writing

Request written confirmation (email) from your Account Manager or Blue Prism support that your cancellation or non-renewal has been acknowledged and processed. Retain this confirmation for your records to avoid unexpected auto-renewal charges.

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FAQ

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