Can I cancel my Boomi subscription online without calling anyone?

Only Pay-As-You-Go ($99/month) subscribers can cancel self-service via the Stripe billing portal linked from their Boomi account settings. All Enterprise and Integration Edition plans require contacting your Boomi account manager or submitting a support case — there is no self-service cancellation option for those tiers.

Will I get a refund when I cancel Boomi?

No. Boomi's policy states that because the service is a subscription paid in advance for a set term, no refunds are available during that term. Pay-As-You-Go subscribers retain access until the end of the current billing month; enterprise customers retain access until the contract term ends.

How do I avoid auto-renewal on an annual Boomi contract?

Annual and multi-year contracts auto-renew by default with standard price escalations of 3–7%. To avoid renewal, notify your Boomi account manager of your intent not to renew at least 90–120 days before your contract end date. Get confirmation in writing.

What happens to my data after I cancel Boomi?

Boomi does not store customer pipeline data that flows through integrations. Any data temporarily held in FileZone is automatically deleted within 48 hours of processing. Integration configurations and account data in AtomSphere will become inaccessible after your subscription ends, so export anything you need before cancellation takes effect.

Can I reactivate my Boomi account after cancelling?

Yes, you can sign up again for a Pay-As-You-Go plan at any time at boomi.com. For enterprise plans, contact Boomi sales. Previously configured integrations and processes may not be recoverable if your account data was not exported before cancellation.

Who should I contact to cancel a Boomi AWS Marketplace subscription?

For subscriptions purchased through AWS Marketplace, contact awsmarketplace@boomi.com. You can also manage or cancel directly through your AWS Marketplace account under 'Your Subscriptions', depending on the contract type.

How to Cancel Boomi (2026)

Boomi plans start from $550.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$748.00/month

HardYou save CA$8,976.00/year by cancelling

Estimated Time:10 minutes

Cancel Method:Email

Identify your plan type

Determine whether you are on a Pay-As-You-Go plan ($99/month) or an Enterprise/Integration Edition (annual contract). The cancellation process differs entirely: Pay-As-You-Go can be cancelled self-service via Stripe; Enterprise plans require contacting your account manager.

Log in to your Boomi account

Go to boomi.com and sign in to your Boomi AtomSphere account using your credentials.

Open Account or Billing Settings (Pay-As-You-Go only)

Navigate to your account settings and locate the Billing section. Boomi processes Pay-As-You-Go payments through Stripe, so look for a 'Manage Billing' or 'Billing Portal' link that opens the Stripe self-service portal.

Cancel subscription in the Stripe portal (Pay-As-You-Go only)

Inside the Stripe customer portal, find your active subscription and click 'Cancel subscription'. Follow the prompts to confirm cancellation. Your access continues until the end of the current billing period. No refund is issued.

Contact Boomi for Enterprise plan cancellation

If you are on an annual or multi-year Enterprise/Integration Edition contract, there is no self-service option. Contact your assigned Boomi account manager or customer success manager directly to initiate non-renewal. If you don't have a direct contact, submit a support case at community.boomi.com/s/support or email payasyougo@boomi.com for Pay-As-You-Go billing questions.

Submit a support case if needed

If you cannot reach your account manager, log in to the Boomi Community Support Portal at community.boomi.com/s/support, click 'Create a Case', and specify that you are requesting contract non-renewal or cancellation. For AWS Marketplace subscribers, contact awsmarketplace@boomi.com.

Confirm cancellation and export data

After initiating cancellation, request written confirmation from Boomi. Export any integration configurations, process logs, or AtomSphere settings you need before your access expires. Boomi does not retain customer pipeline data after service ends.

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