Will I lose my conversations and characters when I cancel?

No. All your chat history, characters, and account data remain intact. Only c.ai+ paid features are removed when your billing period ends.

Can I get a refund after cancelling?

Web (direct) subscriptions are non-refundable except where required by law. If you subscribed through the iOS App Store or Google Play, you can request a refund directly through Apple or Google, which may be more successful.

Do I keep access until the end of my billing period?

Yes. After cancelling, your c.ai+ benefits continue until the end of the current billing cycle. You then revert to the free tier automatically.

Can I reactivate my subscription after cancelling?

Yes, at any time by re-subscribing through character.ai or the same app store where you originally purchased.

What if I subscribed on the app but can't cancel on the website?

You must cancel through the same platform where you subscribed. iOS purchases must be cancelled via Apple (iPhone Settings → Apple ID → Subscriptions), and Android purchases via Google Play (Play Store → Profile → Payments & subscriptions → Subscriptions).

Does cancelling delete my Character.AI account?

No. Cancelling only stops the paid subscription; your account remains active on the free tier. To delete your account and request data removal, use the separate account deletion option in account settings.

How to Cancel Character.AI (2026)

Character.AI plans start from $9.99/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$13.59/month

MediumYou save CA$163.08/year by cancelling

Visit Website

Estimated Time:5 minutes

Cancel Method:Website

Open Character.AI settings

Log in at character.ai, then click your profile icon in the upper-right corner and select 'Settings' from the dropdown menu.

Go to Subscription tab

In Settings, navigate to the 'Subscription' tab to see your active c.ai+ plan.

Click 'Manage' to open the customer portal

Click the 'Manage' button next to your active c.ai+ subscription. Enter your account email address when prompted — a secure login link will be sent to your inbox within ~5 minutes.

Open the customer portal link

Check your inbox (and spam folder) for an email containing a 'Log in to your Customer Portal' button. Click it to open the cancellation portal.

Cancel the subscription

In the customer portal, click 'Cancel My Subscription'. You may be asked for a cancellation reason — this is optional. Confirm the cancellation to complete the process.

Cheaper Alternatives

Grammarly Premium

Save $9.99/mo

ChatGPT Plus

Claude Pro

from $19.99/month(≈ CA$27.63)

Gemini Advanced

from $7.99/month(≈ CA$11.04)

Save $2.00/mo

Copilot Pro

from $9.99/month(≈ CA$13.81)

FAQ

Need help managing your subscriptions?

Track all your subscriptions, get cancellation reminders, and find the best deals with Subger.

Try Subger Free

Affiliate Disclosure: Some links on this page may be affiliate links. If you make a purchase through these links, Subger may earn a small commission at no extra cost to you. This helps us keep the site free and continue providing accurate subscription information. We only recommend services we believe provide value.