Can I still use Constant Contact after I cancel?

Yes, your account remains active through the end of your current paid billing period. After that date, access is removed but your data is stored for up to 120 days.

Will I get a refund when I cancel?

Only if you cancel within the first 30 days of your subscription — Constant Contact offers a 30-day money-back guarantee for new accounts. After 30 days, all payments are non-refundable, including any prepaid months.

Can I reactivate my account after canceling?

Yes, you can reactivate within 120 days of cancellation by using the "login to reactivate" link in your cancellation confirmation email. After 120 days, account data is deleted and cannot be recovered.

What happens to my contacts and campaigns after cancellation?

Your contact lists, email campaigns, and reports are retained for 120 days after cancellation. After that window, all data is permanently deleted. Export your data before canceling to avoid loss.

Do I have to call to cancel, or can I do it online?

Newer accounts have an online self-service cancellation option under My Account → Billing → Cancel Account. Some older accounts do not have this button and must call Billing Support at 855-229-5506 (US/Canada) during business hours.

Is there a cancellation fee?

No, there is no cancellation fee. However, Constant Contact does not issue pro-rated refunds — you simply lose access to any prepaid time remaining beyond the current billing period.

How to Cancel Constant Contact (2026)

Constant Contact plans start from $12.00/month. Follow our 8-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$16.32/month

MediumYou save CA$195.84/year by cancelling

Visit Website

Estimated Time:5 minutes

Cancel Method:Website

Export your data first

Before canceling, export your contact lists (Contacts → Export) and download any campaign reports you need. Once cancelled, data is only guaranteed for 120 days.

Log in to your account

Go to app.constantcontact.com and sign in with your username and password.

Open My Account

Click your profile name or account name in the top-right corner of the dashboard, then select "My Account" from the dropdown menu.

Navigate to Billing

Click the "Billing" tab (second tab from the left on the My Account page).

Find the Cancel Account section

Scroll to the bottom of the Billing page to locate the "Cancel Account" box. Note: if you have an older account and this option is not present, you must call Billing Support at 855-229-5506 (US/Canada), Mon–Fri 8am–8pm ET, Sat 10am–8pm ET.

Click "Cancel My Account"

Click the "Cancel My Account" button inside the Cancel Account box. You may be shown retention offers at this point — options to downgrade your plan or pause your account for a reduced fee instead of canceling.

Select your cancellation reason

Choose your reason for canceling from the dropdown list provided. This is for Constant Contact's internal use.

Confirm cancellation

Click "Continue to Cancel Account" at the bottom-right of the page to finalize. You will receive a confirmation email at your account's primary email address within 24 hours.

Cheaper Alternatives

Mailchimp

from $12.99/month(≈ CA$17.95)

Calendly

from $10.99/month(≈ CA$15.19)

Save $1.01/mo

Intercom

from $29.00/month(≈ CA$40.08)

Drip

from $39.00/month(≈ CA$53.91)

HEY

from $10.00/month(≈ CA$13.82)

Save $2.00/mo

FAQ

Need help managing your subscriptions?

Track all your subscriptions, get cancellation reminders, and find the best deals with Subger.

Try Subger Free

Affiliate Disclosure: Some links on this page may be affiliate links. If you make a purchase through these links, Subger may earn a small commission at no extra cost to you. This helps us keep the site free and continue providing accurate subscription information. We only recommend services we believe provide value.