Can I cancel Cornerstone OnDemand at any time?

No. Cornerstone OnDemand is an annual enterprise contract. You must provide written notice of non-renewal within the contractually specified window (typically 30–90 days before your renewal date). Canceling mid-term does not entitle you to a refund — the MSA explicitly states purchases are non-cancelable and non-refundable.

What happens to my data after cancellation?

Upon contract expiration, you must cease using all software and services. Cornerstone will not automatically export your data — you must request data retrieval, which is a paid engagement scoped and priced separately. Export all user records, completion histories, and reports before your service end date.

Will I receive a refund if I cancel early?

No. Per Cornerstone's Master Agreement, all purchases are non-cancelable and non-refundable. There are no prorated refunds for unused subscription time. If you cancel mid-term, you remain liable for the full contract value unless your agreement contains specific termination-for-cause provisions with 30 days' cure notice.

Can I reactivate my Cornerstone account after cancellation?

Yes, you can negotiate a new contract with Cornerstone after cancellation. However, historical data from your previous subscription will not be automatically restored — data retrieval must be arranged before your original contract ends and may incur additional fees.

How do I find my contract renewal date and notice deadline?

Check your original Order Form or Master Service Agreement for the subscription term end date and notice period requirements. If you cannot locate these documents, contact your Account Manager or email info@csod.com with your organization name and account ID to request contract details.

Who do I contact if I don't have an Account Manager?

Contact Cornerstone support via the form at cornerstoneondemand.com/contact-us or email info@csod.com. For urgent matters, Cornerstone's support portal (accessible via your admin login at your organization's CSOD instance) allows you to submit support cases to the Global Care team.

How to Cancel Cornerstone OnDemand (2026)

Cornerstone OnDemand plans start from $6.00/month. Follow our 6-step guide to cancel your subscription in about 45 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$8.16/month

HardYou save CA$97.92/year by cancelling

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Estimated Time:45 minutes

Cancel Method:Email

Review your contract and notice period

Log into your contract management system or locate your Master Service Agreement (MSA) with Cornerstone OnDemand. Identify your subscription end date and required cancellation notice period — standard contracts require 30–90 days written notice before the renewal date. Missing this window typically results in automatic annual renewal.

Locate your Account Manager or Customer Success Manager

Find the contact details for your dedicated Cornerstone Account Manager or Customer Success Manager (CSM). This is the primary cancellation channel for enterprise customers. Their contact is typically in your original onboarding emails or on the 'My Account' portal at your organization's Cornerstone instance URL (e.g., yourcompany.csod.com).

Export all data before initiating cancellation

Before notifying Cornerstone, export all critical data: user records, completion histories, course content, reporting data, and any custom configurations. Navigate to your Cornerstone admin portal → Reports → generate and download all relevant reports. Data retrieval after termination requires a paid engagement with Cornerstone.

Send formal written cancellation notice

Send a written cancellation notice via email to your Account Manager and CC your CSM and info@csod.com. State your organization name, account ID, contract number, intended cancellation date, and a clear statement of non-renewal. Written notice is required — verbal or phone-only notice is insufficient per the MSA.

Confirm receipt and cancellation acknowledgment

Follow up to obtain written confirmation from Cornerstone that your cancellation notice has been received and recorded. Request a confirmation email stating the final service end date and any outstanding invoices. Keep this confirmation for your records.

Handle final billing and offboarding

Review your final invoice for any early termination fees (varies by contract), outstanding balances, or data retrieval charges. Coordinate with your IT team to decommission SSO integrations, remove Cornerstone from your tech stack, and notify end users of the platform shutdown date.

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