Will I still be charged after disabling billing or closing my account?

You will receive one final bill for all usage accrued up to the moment billing was disabled or the account was closed. No charges will occur after that point. Google states: 'After you close your Cloud Billing account, we'll bill you for the usage costs you accrued prior to canceling your account.'

Can I get a refund for unused Dialogflow credits or prepaid amounts?

Google Cloud generally does not offer refunds for pay-as-you-go usage already consumed. The $600 free trial credit for Dialogflow CX is non-refundable but simply expires if unused. For billing disputes, contact Cloud Billing Support at cloud.google.com/support/billing.

What happens to my Dialogflow agents and data after cancellation?

Disabling billing on a project immediately stops the Dialogflow API but data (agents, intents, training phrases) remains in the project. If you shut down the project, it enters a 30-day pending deletion window during which it can be restored. After 30 days, all project data is permanently deleted and cannot be recovered.

Can I reactivate Dialogflow after canceling?

Yes. If you only disabled billing on the project, you can re-enable billing at any time via the Billing console and the Dialogflow API will resume. If you shut down the project, you have 30 days to restore it from console.cloud.google.com/iam-admin/projects (filter by 'Shut down'). After 30 days, restoration is impossible.

What if I only want to stop Dialogflow charges but keep other Google Cloud services running?

Do not close your Cloud Billing account. Instead, either (1) disable billing specifically on the project that uses Dialogflow, or (2) disable the Dialogflow API only: go to console.cloud.google.com/apis/library, search for 'Dialogflow API', click it, and hit 'Disable API'. This stops Dialogflow charges while leaving other services and APIs in the project unaffected.

I have an invoiced (enterprise) Google Cloud account — can I cancel online?

No. Invoiced accounts cannot be closed through the self-service console. You must contact your Google Cloud sales specialist or reach out to Cloud Billing Support directly to initiate account closure.

How to Cancel Dialogflow (2026)

Dialogflow plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$0.00/month

Easy

Estimated Time:5 minutes

Cancel Method:Website

Sign in to Google Cloud Console

Go to console.cloud.google.com and sign in with the Google account that owns your Dialogflow project. Make sure you have the Billing Account Administrator role.

Delete your Dialogflow agent (optional cleanup)

In the Dialogflow ES console (dialogflow.cloud.google.com) or Dialogflow CX console (dialogflow.cloud.google.com/cx), open your agent, go to Settings (gear icon), scroll to the bottom, and click 'Delete Agent'. Confirm by typing the agent name. This is optional but prevents accidental future usage.

Navigate to Cloud Billing

In the Google Cloud Console, open the navigation menu (hamburger icon top-left), scroll down to 'Billing', and click it. Alternatively go directly to console.cloud.google.com/billing.

Open Account Management

In the left sidebar under Billing, click 'Account management'. This brings you to the overview page for your Cloud Billing account at console.cloud.google.com/billing/manage.

Disable billing on the project

To stop Dialogflow charges without closing your entire billing account, go to the 'My projects' tab, find the project with Dialogflow, click the three-dot menu (⋮) next to it, and select 'Disable billing'. Confirm in the dialog. This immediately stops all billable APIs in that project including Dialogflow. Alternatively, to close the entire billing account, click the 'Close billing account' button at the top of Account management.

Confirm and review final charges

A confirmation dialog warns: 'Closing an active Cloud Billing account stops all billable services in any projects linked to the account.' Click 'Close billing account' (or 'Disable billing') to confirm. You will receive one final invoice for any usage accrued before the cancellation.

Optionally shut down the Google Cloud project

To permanently delete the project and all data, go to console.cloud.google.com/iam-admin/projects, find your project, click the three-dot menu (⋮), and select 'Shut down'. Enter the project ID to confirm. Projects enter a 30-day pending deletion period before permanent removal.

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FAQ

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