Will I lose access to Exalate immediately after cancelling?

No. Your subscription remains active and syncing continues until the end of your current billing period. After that, synchronization stops but you retain access to the console and your configuration is preserved.

Can I get a refund if I cancel mid-cycle?

No. Exalate does not offer refunds on subscription plans. However, you keep access until the paid period ends so no days are wasted. In exceptional circumstances you can email business@exalate.com to discuss your situation.

Can I reactivate my subscription after cancelling?

Yes, for direct-billed (Starter/Scale) plans. Simply log back into your Exalate console, go to License Details, and select a paid plan to resume. For Atlassian Marketplace cancellations, reactivation may require contacting Atlassian support.

What happens to my sync data and configuration after cancellation?

All your connection configurations and settings are preserved after cancellation. Syncing simply stops when the paid period ends. If you reactivate, everything picks up where it left off.

How do I cancel a Pro or Enterprise plan?

Pro and Enterprise plans cannot be cancelled through self-service. You must email business@exalate.com to request cancellation.

I bought Exalate through the Atlassian Marketplace — where do I cancel?

You cannot cancel from the Exalate console. Go to https://admin.atlassian.com/billing, select your billing account, navigate to Subscriptions, find Exalate, and choose 'Cancel subscription' from the More actions menu.

How to Cancel Exalate (2026)

Exalate plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$0.00/month

MediumYou save CA$0.00/year by cancelling

Estimated Time:5 minutes

Cancel Method:Website

Determine your billing channel

Identify whether your Exalate subscription was purchased directly (Starter or Scale plan via the Exalate console) or through the Atlassian Marketplace. Check your billing emails — direct plans come from Stripe/Exalate, Marketplace plans come from Atlassian.

Log in to the Exalate console

For direct (Starter/Scale) plans: go to your Exalate console and sign in. For Atlassian Marketplace plans: go to https://admin.atlassian.com/billing instead and skip to step 5.

Open License Details

In the left sidebar of the Exalate console, click on the 'License Details' tab.

Click 'Cancel Subscription'

On the License Details page, click the 'Cancel Subscription' button. A confirmation modal will appear. Note: the modal may show an incorrect number of synced issues — this is a known display bug and does not affect the cancellation itself.

Confirm cancellation

In the confirmation modal, confirm you want to cancel. Your subscription will remain active until the end of the current billing period, then syncing will stop.

Atlassian Marketplace users: cancel via admin.atlassian.com

If you purchased via Atlassian Marketplace: go to https://admin.atlassian.com/billing, select your billing account, click 'Subscriptions', find Exalate, then click 'More actions' > 'Cancel subscription' and confirm.

Pro/Enterprise plans: contact Exalate directly

If you are on a Pro or Enterprise plan, self-service cancellation is not available. Email business@exalate.com to request cancellation.

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FAQ

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