What happens to my account after I cancel?

Your account and all associated services are terminated. You have a 30-day grace period after the termination date to export or retrieve your data before it is permanently deleted.

Can I get a refund when I cancel?

No. Frontegg's Terms of Use (Section 3.1) explicitly state that all fees are non-refundable for user-initiated cancellations. A pro-rated refund is only issued if Frontegg terminates your account for reasons outside your breach.

How far in advance do I need to cancel?

You must provide written notice of cancellation at least 30 days before your subscription renewal date. If you miss this window, your subscription will auto-renew and you will be charged for the next period.

Can I reactivate my account after cancelling?

You can sign up again for a new Frontegg account. However, once your account is terminated and the 30-day data retrieval window passes, all previous data is permanently deleted and cannot be restored.

How do I cancel if I subscribed through AWS Marketplace?

AWS Marketplace subscribers must cancel through the AWS Marketplace console under 'Manage subscriptions'. Frontegg's AWS Marketplace contracts are 12-month terms, and the vendor refund policy is listed as 'None'.

Is there a self-serve cancellation button in the dashboard?

No publicly documented self-serve cancellation flow exists in the Frontegg portal. Cancellation requires contacting Frontegg support or your account manager via a support ticket or written communication.

How to Cancel Frontegg (2026)

Frontegg plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$0.00/month

Hard

Estimated Time:10 minutes

Cancel Method:Email

Log into the Frontegg portal

Go to portal.frontegg.com and sign in with your account credentials.

Check Billing/Account settings

Navigate to your account or billing settings to check whether a self-serve cancellation option is available. Look for a 'Billing', 'Subscription', or 'Plan' section in the left sidebar or account menu.

Open a support ticket

If no self-serve cancellation button is present, open a support ticket via the support portal accessible from your dashboard. Use the 'Help' or 'Support' option to submit a cancellation request in writing.

Submit written cancellation notice

Send written notice that you do not wish to renew your subscription. This notice must be submitted at least 30 days before your renewal date, as required by Frontegg's Terms of Use (Section 10.2). State your account name, the plan you are cancelling, and the intended cancellation date.

Receive cancellation confirmation

Wait for a confirmation from Frontegg's support or account team. Retain this confirmation in writing for your records.

Export your data

Before or immediately after cancellation takes effect, export all your configuration, user data, and content. You have a 30-day grace window after termination to retrieve data before it is permanently deleted.

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FAQ

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