Can I cancel my Hightouch plan without contacting support?

No. Hightouch does not offer a self-serve cancel button. You must contact their support team via the in-app Intercom chat or reach out to your account manager to cancel.

What happens to my data after I cancel?

Your syncs will stop running after cancellation. If you need your data permanently deleted, send a deletion request to legal@hightouch.com citing your applicable data regulation (GDPR, CCPA, etc.) and your account identifier.

Will I get a refund if I cancel mid-billing period?

Hightouch does not publicly document a refund policy for self-serve plans. For Business and Enterprise contracts, refund eligibility depends on your specific contract terms. Contact support or your account manager to discuss your situation.

Can I downgrade to the Free plan instead of cancelling entirely?

Yes, the Free plan is available with up to 2 active syncs per month. You can request a downgrade to Free via the Intercom chat in the app, which avoids full account deletion while eliminating ongoing charges.

How much notice do I need to give for Business or Enterprise plan cancellation?

Business and Enterprise plans are typically annual contracts that auto-renew. Standard contract termination notice periods are 60–90 days. Review your specific contract or contact your account manager for the exact terms.

Can I reactivate my account after cancelling?

Yes, you can reactivate by logging back into app.hightouch.com and upgrading to a paid plan, or by contacting the Hightouch sales team to discuss reinstatement of a Business or Enterprise contract.

How to Cancel Hightouch (2026)

Hightouch plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$0.00/month

Hard

Estimated Time:10 minutes

Cancel Method:Chat

Log in to Hightouch

Go to app.hightouch.com and sign in with your account credentials.

Open Workspace Settings

Click on your workspace name or avatar in the top-left corner, then navigate to 'Settings' from the dropdown menu.

Go to Billing

In the Settings sidebar, click on 'Billing' to view your current plan and subscription details.

Open the Intercom Chat

Since there is no self-serve cancel button, click the chat bubble icon in the bottom-right corner of any page in the Hightouch app to open the Intercom support chat.

Request Cancellation

In the chat, type a message requesting cancellation of your subscription or a downgrade to the Free plan. A support agent will respond to process your request.

Confirm Cancellation

Follow any instructions from the support agent to confirm the cancellation. For Business or Enterprise contracts, you may need to provide written notice — standard notice periods are 60–90 days per contract terms.

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FAQ

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