Can I cancel mid-contract and get a refund?

No. Per Nintex's Master Subscription Agreement, all payment obligations are non-cancelable and all fees paid are non-refundable. You can only opt not to renew at the end of your term by providing 30 days' written notice before your End Date.

What happens to my workflows when the subscription ends?

All Nintex workflows stop running immediately upon subscription expiry. Forms can no longer be edited or published. For SharePoint users, underlying list data persists in SharePoint but is no longer viewable through Nintex's UI.

Can I reactivate after cancelling?

Yes, within 90 days of expiry Nintex accepts reinstatement with a 20% fee added to the renewal term cost. After 90 days, you must purchase a new subscription from scratch.

How do I export my data before leaving?

In Nintex Workflow Cloud, go to Administration > Data Export to export documents and envelope data. Do this before your subscription ends — exported files are only accessible for 30 days after creation. SharePoint list data remains in SharePoint independently.

What if I miss the 30-day non-renewal notice deadline?

If you miss the deadline, your subscription auto-renews for another full year and you are liable for the full renewal fee. Escalating to CSM@nintex.com or your Renewal Manager may yield goodwill exceptions in rare cases, but this is not guaranteed.

Can I reduce seats instead of cancelling entirely?

A reduction in seats or 'Purchase Volumes' counts as a partial non-renewal and must also be submitted in writing at least 30 days before your subscription End Date. The same process and deadlines apply.

How to Cancel Nintex (2026)

Nintex plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ CA$0.00)

HardYou save $25,000.00/year by cancelling

Estimated Time:15 minutes

Cancel Method:Email

Log in to Nintex Customer Central

Go to https://customer.nintex.com and sign in with your Nintex account credentials.

Check your subscription end date

Navigate to the 'Contracts' section to find your subscription 'End Date' from your Order Form. You must submit non-renewal notice at least 30 days before this date.

Submit a non-renewal support case

In Customer Central, go to 'Cases' > 'Create Case' and submit a written notice of non-renewal. Alternatively, email CSM@nintex.com or licensing@nintex.com with your account details and intent not to renew.

Contact your Renewal Manager

Nintex proactively reaches out ~60 days before expiry. Reply to your assigned Renewal Manager in writing, or call Nintex at +1 (425) 324-2400 to request contact with your account's Renewal Manager.

Get written confirmation

Ensure you receive written confirmation that your non-renewal notice has been received and logged. Keep this for your records in case of disputes.

Export your data before expiry

In Nintex Workflow Cloud, go to Administration > Data Export and export all document and envelope data before your subscription end date. Exported files are only available for 30 days after creation.

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FAQ

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