How long does it take for my Telkom Internet service to be disconnected after I cancel?

Telkom requires a 30-day notice period. Your service remains active for 30 days from the date your cancellation request is confirmed. The final bill is typically issued around day 60 after submission.

Will I receive a refund if I cancel mid-billing cycle?

Telkom bills pro-rata, so you pay for the days used in your final billing period. Airtime and data balances are generally forfeited on mobile plans. For billing disputes or to claim a credit, contact Telkom's Billing department at 10210.

Are there cancellation fees if I'm still in my contract?

Yes. If your fibre service includes a subsidised router and installation under a 24-month agreement, you will be charged the pro-rated remaining cost of those items at the time of cancellation. Mobile SIM-only contracts incur a penalty of 75% of remaining monthly fees. Month-to-month plans have no early termination penalty beyond the 30-day notice period.

Can I reactivate my Telkom Internet service after cancelling?

Yes, you can reactivate by signing up for a new service. However, this is treated as a new account and may involve a new installation fee, a new 24-month commitment, and a new router fee. Contact Telkom at 10210 or visit a store to arrange reactivation.

Do I need to return any equipment when I cancel?

If Telkom supplied a router or modem as part of your contract and it has not been fully paid off (i.e., you cancel within the 24-month period), you may be required to return it or pay the outstanding balance. Check your original service agreement for specific equipment return terms.

What should I do if I don't receive a confirmation after submitting my cancellation?

You should receive a ticket reference number immediately after submitting online. If you do not, or if the portal is unavailable, call 10210 (fixed/fibre) or email servcancellation@telkom.co.za with your ID and account details. Keep your reference number and follow up after 5 business days if you hear nothing.

How to Cancel Telkom Internet (2026)

Telkom Internet plans start from $0.00/month. Follow our 8-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: April 2026

Medium

Visit Website

Estimated Time:15 minutes

Cancel Method:Website

Log in to My Telkom account

Go to www.telkom.co.za and click the login dropdown in the top-right corner. Sign in with your My Telkom credentials. If you don't have an account, click 'Register' and follow the 4-step process to create your profile and link your services before proceeding.

Open Manage Accounts

Once logged in, navigate to your dashboard and select 'Manage Accounts' from the menu. This displays all services linked to your account.

Select the service to cancel

Locate the fibre or internet service you want to cancel in the list. Click the 'Cancel' button next to that specific line or service.

Go to the Cancellations tab

In the service management area, navigate to the 'Cancellations' tab and click 'Start Process' to initiate the cancellation workflow.

Fill in required details

Complete all required fields in the cancellation form, including your account number, the specific service(s) to cancel, and your reason for cancelling. Specify whether you want to cancel all services or only selected ones.

Upload supporting documents

Upload a clear copy of the account holder's ID or passport as required for verification. Read and accept the Terms and Conditions presented on screen.

Submit and save reference number

Click 'Submit' to send your cancellation request. Telkom will immediately issue a ticket reference number — save this for any follow-up enquiries. You will also receive SMS/email confirmation.

Alternative: Call or email if online fails

If the online portal is unavailable, call 10210 (fixed/fibre) or 081 180 (mobile) between 08:00–18:00 on weekdays or 08:00–13:00 on Saturdays. Alternatively email servcancellation@telkom.co.za with your completed cancellation form, ID copy, and account details.

Cheaper Alternatives

Unifi Internet

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Starlink

from $120.00/month(≈ CA$164.73)

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