Can I cancel Tray.io mid-contract and get a refund?

Generally no. Tray.ai's Master Subscription Agreement states that payment obligations are non-cancelable and fees paid are non-refundable. Exceptions may be outlined in your specific Order Form or SOW. Contact your account manager to understand your options.

How much notice do I need to give to avoid auto-renewal?

At least 30 days written notice before the end of your current subscription term, per Tray.ai's MSA. Subscriptions automatically renew for successive one-year periods without this notice.

Will I still have access to Tray.ai after I cancel?

Yes, you retain full access to your account and all workflows until the end of your paid subscription term. Access is cut off at the end of the billing period, not immediately upon cancellation notice.

Can I reactivate my Tray.ai account after cancellation?

Yes, you can reactivate by contacting Tray.ai sales (tray.ai/contact) and signing a new subscription agreement. However, any data or workflows may no longer be available depending on how long ago the account was closed.

What happens to my data and workflows after cancellation?

Tray.ai does not publicly document a specific data retention window post-cancellation. You should export all workflows, configurations, and logs before your subscription ends. Contact support to confirm how long your data is retained.

Is there a free plan or trial I can downgrade to instead of cancelling?

Tray.ai does not offer a permanent free tier. They have offered free trials in the past, but the platform is primarily enterprise-focused with custom annual contracts. Downgrading or pausing is not a documented self-service option.

How to Cancel Tray.io (2026)

Tray.io plans start from $595.00/month. Follow our 7-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from CA$809.20/month

HardYou save CA$9,710.40/year by cancelling

Visit Website

Estimated Time:10 minutes

Cancel Method:Email

Log in to your Tray.ai account

Go to app.tray.io and sign in with your credentials. Tray.io is an enterprise B2B platform — there is no self-service cancellation button in the UI.

Review your contract and renewal date

Check your original Order Form or subscription agreement for your renewal date. Per Tray.ai's Master Subscription Agreement (MSA), subscriptions auto-renew for successive one-year periods unless you give written notice of non-renewal at least 30 days before the end of the current term.

Contact your Customer Success Manager

If you have an assigned CSM or Account Executive (common for paid plans), reach out to them directly via email or phone to notify them of your intent to cancel or not renew.

Submit a support ticket if no CSM is assigned

Go to tray.ai/contact or open a support ticket from within the app. Select the relevant support category and clearly state you want to cancel or not renew your subscription. Reference your account name and renewal date.

Send written notice of non-renewal

Provide formal written notice (email to your account manager or support) at least 30 days before your renewal date. State explicitly that you do not wish to renew. Keep a copy of this communication as your proof of cancellation notice.

Confirm cancellation in writing

Wait for a confirmation email from Tray.ai acknowledging your cancellation or non-renewal. Follow up if you do not receive confirmation within 2–3 business days, as support responsiveness has been flagged in user reviews.

Export your data before access ends

Before your subscription term ends, export any workflows, logs, or configurations you need to retain. Log in to app.tray.io and use the export or download options available in your workspace.

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