Will I get a refund if I cancel before my annual term is up?

No. Concord's Terms of Service explicitly state no refunds are issued for unused time, prepayments, or remaining subscription fees upon cancellation. The only exception is if Concord itself commits a material breach of the agreement, in which case prepaid fees for the remaining term are refundable.

What happens to my contracts and documents after cancellation?

You retain full access until your subscription term ends. After expiry, you lose access to the Documents section, My Tasks, and Personal Folder. However, any fully signed contracts remain accessible via the email confirmation link sent at the time of signing. Your data stays on Concord's servers and is not immediately deleted.

How far in advance do I need to cancel?

You must submit your cancellation request at least 60 days before the start of your next subscription term (renewal date). Missing this window will trigger automatic renewal and lock you into another full annual contract.

Can I reactivate my Concord account after cancellation?

Yes. Since your data is retained on Concord's servers after the subscription ends, you can contact support at support@concord.app to reinstate your account. Your contracts and settings should still be available.

How do I request deletion of my data after cancelling?

Data is not automatically deleted when your subscription ends. To have your data removed from Concord's servers, you must explicitly request deletion by contacting support@concord.app after your term expires.

Who is authorized to cancel a Concord account?

Only an Administrator on the account can initiate a cancellation request. If you are not an admin, you will need to coordinate with your account's admin user to submit the cancellation notice to Concord.

How to Cancel Concord (2026)

Concord plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 10 minutes — with tips to avoid retention offers.

Updated: April 2026

from €0.00/month

Hard

Estimated Time:10 minutes

Cancel Method:Email

Check your renewal date

Log in to your Concord account and go to Settings > Company Settings > Subscription to find your current subscription term end date. You must submit your cancellation request at least 60 days before the next renewal date or you will be auto-renewed for another full annual term.

Prepare your cancellation request

Draft a written cancellation notice. Include your company name, account email, and explicit statement that you wish to cancel/not renew your subscription at the end of the current term. Keep a record of the date you send it.

Export your data

Before submitting the cancellation, download all contracts and documents you need. Contact support at support@concord.app to request a bulk export of your data if needed, as access to the Documents section is lost after the term ends.

Email your cancellation notice

Send your written cancellation request to support@concord.app (general accounts) or contact your dedicated Customer Success Manager directly (Enterprise accounts). Use billing@concordnow.com for billing-specific disputes.

Request written confirmation

Ask Concord support to confirm receipt of your cancellation notice in writing. Save this confirmation as proof that you met the 60-day notice requirement before your renewal date.

Continue using until term ends

Your access remains fully active until the end of your current paid subscription term. After expiry, you lose access to Documents, My Tasks, and Personal Folder, but signed contracts remain accessible via their original email confirmation links.

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FAQ

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