How to Cancel Deep Instinct (2026)
Deep Instinct plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.
Updated: April 2026
from €0.00/month
Review your contract terms
Before initiating cancellation, locate your Deep Instinct subscription agreement or purchase order. Note the contract end date and any required notice period (typically 30–90 days written notice before renewal). Enterprise contracts often auto-renew, so acting before the renewal window is critical.
Log in to the Deep Instinct Portal
Go to portal.deepinstinct.com and sign in with your admin credentials. Review your account details, subscription tier, and contract end date under your account or licensing section.
Contact your Account Manager or Customer Success Manager
Deep Instinct is an enterprise B2B product with no self-service cancellation button. Reach out directly to your assigned Account Manager or Customer Success Manager. If you don't have a direct contact, use the main contact channels: phone +1 347-534-1315 or email info@deepinstinct.com, or submit a request via deepinstinct.com/contact-us.
Submit a formal written cancellation notice
Send a written cancellation or non-renewal notice via email to your account manager and CC your legal/procurement team. Reference your contract number, company name, and the effective cancellation date. Request written confirmation of receipt.
Open a support ticket (if required)
If directed by your account manager, log in to the Deep Instinct support portal and open a ticket categorized under 'Account / Billing / Subscription' to formally register the cancellation request. Include your contract reference and desired end date.
Confirm data and agent removal
After cancellation is confirmed, coordinate with your IT team to uninstall the Deep Instinct agent from all protected endpoints using your management console at portal.deepinstinct.com. Request written confirmation that your data will be deleted per their Privacy Policy.
FAQ
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