How to Cancel Exabeam (2026)
Exabeam plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 30 minutes — with tips to avoid retention offers.
Updated: April 2026
from €0.00/month
Contact your Customer Success Manager
Reach out to your assigned Exabeam Customer Success Manager (CSM) or Account Executive to notify them of your intent not to renew. Every enterprise customer is assigned a named CSM. If you don't know your CSM, call 1-844-392-2326 or email info@exabeam.com.
Send written notice of non-renewal
Per the Enterprise Agreement, send formal written notice of your intent not to renew. Email is accepted for subscription notices. Send to your CSM/Account Executive and cc info@exabeam.com. Retain a copy of the correspondence for your records.
Request data export before term ends
Submit a request to your CSM or via the support portal at portal.exabeam.com to export and remove your Customer Data from the SaaS environment. This must be done before your subscription term expires, as Exabeam is contractually required to assist with data transfer upon request.
Do not sign a renewal Order Form
Exabeam subscriptions do not auto-renew — renewal requires you to affirmatively sign a new Order Form. Simply decline any renewal Order Form presented by the Exabeam renewals team. Your access continues until the end date specified in your original Order Form.
Confirm termination and access end date
Get written confirmation from your CSM of the exact subscription end date. All licenses terminate immediately upon that date. Confirm your data has been exported before this deadline.
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