Can I cancel directly from the dashboard?

No. Scale AI does not provide a self-serve cancellation button in the dashboard. You must email support@scale.com to request account termination.

Will I get a refund after cancelling?

No. Scale AI's Main Services Agreement states all fees paid are non-refundable. There are no pro-rata refunds for unused periods.

What happens to my data after I cancel?

Access is terminated immediately upon account closure. Scale AI does not document a specific data retention period post-cancellation, so you should export all datasets and results before submitting your cancellation request.

Can I reactivate my account after cancellation?

Reactivation is not documented. You would need to contact sales@scale.com or submit a new demo request via scale.com/contact-us to re-engage with the platform.

How do I cancel an enterprise contract?

Enterprise customers must contact their assigned Engagement Manager directly and provide written notice. Early termination is only permitted in cases of material breach (with a 10-day cure period); otherwise, you are bound to the contract term.

Does Scale AI charge a cancellation fee?

There is no explicit cancellation fee, but all outstanding fees become immediately due upon termination. Prepaid fees are non-refundable under the MSA.

How to Cancel Scale AI (2026)

Scale AI plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from €0.00/month

Hard

Estimated Time:5 minutes

Cancel Method:Email

Log in to Scale AI dashboard

Go to dashboard.scale.com and sign in to your account.

Check for active tasks

Review your active tasks and ensure no pending work is in progress. Since Scale AI uses consumption-based billing, stopping task submissions effectively stops new charges.

Export any data you need

Download or export any datasets, results, or project data before requesting cancellation. Access is terminated once the account is closed and Scale AI does not guarantee post-cancellation data retention.

Send cancellation email to support

Email support@scale.com with subject 'Account Termination Request'. State clearly: 'I wish to terminate my Scale AI account and end all access to Scale's services.' Include your account email and any relevant account/project IDs.

Await confirmation from support team

Support operates Monday–Friday, 9:00 AM–5:00 PM Pacific Time (excluding major US holidays). Expect a reply on the next business day. Wait for written confirmation that your account has been terminated.

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FAQ

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