Can I access my store after cancelling?

After cancelling your paid plan, access to your Swell dashboard and store features will be limited or removed depending on the plan. Swell does not publicly document a grace period, so export all data before cancelling.

Will I get a refund for unused time?

No. Swell's Terms of Service explicitly state that all fees are non-refundable and there are no credits or refunds for partial months of service, upgrades, or unused months.

Can I reactivate my store after cancelling?

Yes. If you used the 'Pause' option instead of full cancellation, you can resume your store at any time from Settings → Account. If you fully cancelled, you would need to sign up again and contact Swell support.

How do I fully delete my Swell account and data?

Full store deletion is not self-serve. You must contact Swell support and provide your store ID. Their engineering team performs the manual deletion because the store ID is integrated across their systems.

Do I need to cancel before my renewal date to avoid being charged?

Yes. Swell subscriptions auto-renew monthly. Their Terms of Service require you to cancel before the renewal date to avoid being charged for the next billing period. There is no grace period mentioned.

Is there an alternative to cancelling if I need a break?

Yes. Swell offers a 'Pause' option at the bottom of the Settings → Account page, which disables your store without permanently cancelling your account. You can resume at any time.

How to Cancel Swell (2026)

Swell plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.

Updated: April 2026

from €0.00/month

Medium

Estimated Time:5 minutes

Cancel Method:Website

Log in to your Swell dashboard

Go to app.swell.store and sign in with your Swell account credentials.

Open Settings

In the left-hand navigation, click on 'Settings' at the bottom of the sidebar.

Go to Account

Within Settings, click on the 'Account' tab to open your billing and plan details.

Click 'Change' next to your current plan

In the 'Current Plan' section, click the 'Change' button. Swell does not have a dedicated 'Cancel' button — cancellation is handled through the plan change flow.

Select cancellation or free tier

In the plan selection screen that appears, look for a downgrade or cancel option. Select the option to cancel your subscription or move to a free/inactive state. Confirm your selection when prompted.

Alternatively, contact Swell support

If you cannot complete cancellation through the plan change flow, contact Swell via the in-dashboard chat (available on paid plans) or through swell.is/contact. Reference the Terms of Service which states cancellation must use the 'online Company Software account cancellation forms.'

Export your store data before cancelling

Before finalizing cancellation, export any store data, product listings, customer records, and order history you need to retain. Swell does not publicly document a data retention period after cancellation, so export everything beforehand.

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FAQ

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