Can I cancel Automation Anywhere at any time?

Automation Anywhere uses annual (or multi-year) enterprise contracts. You can submit a non-renewal request at any time, but you will generally not receive a refund for the unused portion of your current term. Access continues until the contract end date. Check your Master Subscription Agreement for any early termination clause.

What happens to my bots and data after cancellation?

After your subscription ends, your Control Room and deployed bots become inaccessible. You should export all bot files, logs, and data before your contract end date. Automation Anywhere typically retains data for 30 days post-expiry before deletion, but this varies by contract — confirm the exact retention window with your account manager.

Is there a free tier I can downgrade to instead of cancelling?

Yes. Automation Anywhere offers a free Community Edition (Automation 360) for individuals and small businesses (under 250 users, under $5M revenue). You can request a downgrade to Community Edition instead of a full cancellation by contacting your account manager. Note that Community Edition has significant feature limitations compared to enterprise plans.

Can I reactivate my subscription after cancelling?

Yes. You can contact the Automation Anywhere sales team at any time to reactivate or purchase a new subscription. However, your previous bot configurations, Control Room data, and user settings may no longer be available if the data retention period has passed.

Will I get a refund if I cancel early?

Automation Anywhere's standard enterprise contracts are non-refundable for the current term. Refunds are generally not issued for unused subscription months. If you believe you are entitled to a refund due to a service issue or billing error, raise a formal dispute through the support portal or contact your account manager.

How do I cancel just the auto-renewal without ending my current subscription?

You can request a non-renewal (opt out of automatic renewal) without cancelling your current access. Submit a non-renewal request via the APeople support portal or by emailing your account manager before the renewal date specified in your contract — typically 30 to 60 days' notice is required. Your subscription will then expire at the end of the current term without being billed again.

How to Cancel Automation Anywhere (2026)

Automation Anywhere plans start from $750.00/month. Follow our 6-step guide to cancel your subscription in about 15 minutes — with tips to avoid retention offers.

Updated: May 2026

from $750.00/month

(≈ DKK 4,788.67)

HardYou save $9,000.00/year by cancelling

Visit Website

Estimated Time:15 minutes

Cancel Method:Email

Review your contract terms

Before initiating cancellation, locate your original subscription agreement. Automation Anywhere sells annual enterprise contracts — check whether you are within a cancellation window or if early termination fees apply. Your agreement was sent by email at purchase or is accessible through your account manager.

Log in to the support portal

Go to https://apeople.automationanywhere.com and sign in with your Automation Anywhere credentials. This is the APeople customer support portal where you can submit cancellation requests and manage your account.

Submit a cancellation support case

Once logged in, click 'Contact Support' in the top navigation. Select 'Billing & Licensing' as the case category, then choose 'Cancel Subscription' or 'Non-Renewal Request' as the issue type. Fill in your account details, subscription ID, and the reason for cancellation, then click 'Submit'.

Contact your Account Manager directly

For enterprise plans, email your dedicated Automation Anywhere Account Manager (found in your original purchase emails) stating your intent to cancel and your contract end date. If you do not have a named contact, email support@automationanywhere.com with subject line 'Subscription Cancellation Request – [Company Name]'.

Call support if no response within 2 business days

If you have not received a cancellation confirmation ticket, call Automation Anywhere Customer Support at 1-888-484-3535 (US Toll Free) or +1-408-834-7676 (International). Select option 1 for existing customers. Reference your support case number.

Confirm non-renewal in writing

Ensure you receive a written confirmation email from Automation Anywhere acknowledging your cancellation or non-renewal. Keep this for your records. Your access typically continues until the end of your current paid subscription period.

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