How to Cancel nuroモバイル 全プラン (2026)
nuroモバイル 全プラン plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 5 minutes — with tips to avoid retention offers.
Updated: May 2026
Log in to MyPage
Go to https://www.nuro.jp/app/mypage/login/ and log in using your SIM phone number as the user ID and your registered password.
Open Contract Information
From the MyPage menu, select「ご契約情報」(Contract Information).
Initiate Cancellation
Scroll to the bottom of the page and click「NUROモバイルを解約する」(Cancel NURO Mobile).
Review Terms and Confirm
Read the cancellation terms, then check the confirmation checkbox to acknowledge them.
Select End-of-Month Cancellation
Click「月末解約」(End-of-Month Cancellation). Service continues until the last day of the current month.
Final Confirmation
Review the additional terms displayed, check the second confirmation checkbox, then click「解約申し込みを完了する」(Complete Cancellation Application) to finalize.
Return Your SIM Card
Physical SIM cards must be returned by the end of the month following cancellation (eSIM users are exempt). Mail to: 〒343-0851 埼玉県越谷市七左町4-301 So-net 物流センター SIM返却係. Failure to return incurs a ¥3,300 penalty. Shipping costs are your responsibility.
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