When will I lose access to my Virgin Media services?

Your services (broadband, TV, phone) remain active until your disconnection date, which is 30 days after you give notice. You will not lose access before that date.

What happens to my Virgin Media email address after cancellation?

Your @virginmedia.com email account will remain accessible for 90 days after disconnection. After 90 days it is permanently closed and all emails are deleted. Back up any important emails before your service ends.

Will I receive a refund if I've paid in advance?

If you pay monthly in advance and cancel mid-cycle, Virgin Media will issue a pro-rata refund for any unused days after the disconnection date. Refunds are usually credited back to the payment method on file within 3–5 business days of the closing bill being settled.

Can I reactivate my Virgin Media account after cancelling?

Yes, you can sign up as a new customer after cancellation, but you will need to go through a new contract and will be treated as a new customer (which may mean better introductory pricing). There is no formal 'reactivation' process — you simply place a new order at virginmedia.com.

Can I keep my phone number when I leave Virgin Media?

Yes. If you want to keep your Virgin Media landline number, contact your new provider and request a number port before your Virgin Media service is disconnected. Do not cancel with Virgin Media first, or you risk losing the number. Your new provider will manage the transfer.

What early termination fees should I expect?

If you cancel before your minimum contract period ends, Virgin Media charges a fee based on the number of months remaining — typically your full monthly fee multiplied by the remaining months, though in some cases a percentage reduction applies. Use the cancellation fee estimator in your My Virgin Media account or ask the agent for an exact figure before proceeding. No fee applies if you are outside your minimum term, if you are moving to an unserved address, or if your speeds have consistently fallen below the guaranteed minimum and Virgin failed to resolve it within 30 days.

How to Cancel Virgin Media (2026)

Virgin Media plans start from $0.00/month. Follow our 7-step guide to cancel your subscription in about 30 minutes — with tips to avoid retention offers.

Updated: May 2026

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Visit Website

Estimated Time:30 minutes

Cancel Method:Phone

Check your contract status

Log in to My Virgin Media at my.virginmedia.com, go to 'My Account' and check your contract end date under 'My Package'. Alternatively, check your latest bill or original paperwork. If you are still within your minimum contract period (typically 18 months), early termination fees will apply — usually your monthly fee multiplied by the remaining months, or a percentage thereof.

Call Virgin Media on 0345 454 1111

Call 0345 454 1111 from any phone (or dial 150 free from a Virgin Media landline). This is the only primary cancellation method — there is no self-serve online cancellation option for standard accounts.

Navigate the phone menu to reach the retentions team

When the automated menu answers, press: 1 (for 'I'm an existing customer'), then 1 again (for 'Account and billing'), then 4 (for 'Thinking of leaving'). This routes you directly to the retentions team, who have authority to accept cancellations and offer discounts. Lines are open Mon–Fri 8am–9pm, Sat 8am–8pm, Sun 9am–6pm.

Decline retention offers and state your intent to cancel

The retentions agent will typically offer discounts of 30–40% off your monthly bill, a free upgrade, or a reduced-rate loyalty deal to persuade you to stay. Politely but firmly state: 'I'd like to proceed with the cancellation.' They may transfer you to another agent or put you on hold. Stay firm. Ask the agent to confirm the cancellation in writing via email.

Confirm 30-day notice period and disconnection date

Virgin Media requires 30 days' notice. The agent will set your disconnection date 30 days from the call. Ask for a cancellation reference number and request a confirmation email to the address on your account. Note the exact disconnection date.

Return Virgin Media equipment

After the call, Virgin Media will either arrange a collection from your home or post you a prepaid returns pack (at no cost to you). Equipment to return typically includes: the Hub/router, any TV 360 boxes, and remote controls. Equipment must be returned within 30 days of disconnection. Non-return fees apply if equipment is not sent back.

Pay your closing bill

You will receive a final bill covering all service costs and usage charges up to your disconnection date, plus any early termination fee if applicable. Pay this via your usual method (Direct Debit, My Virgin Media online account, or phone). If you were on Direct Debit, Virgin Media will take the final payment automatically.

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