How to Cancel BeyondTrust (2026)
BeyondTrust plans start from $0.00/month. Follow our 6-step guide to cancel your subscription in about 20 minutes — with tips to avoid retention offers.
Updated: April 2026
from $0.00/month
(≈ €0.00)
Review your contract end date
Log into the BeyondTrust customer portal at beyondtrustcorp.service-now.com/csm and check your subscription end date. You must submit written notice at least 30 days before the renewal date — missing this window locks you into another full year automatically.
Export your data
Before cancelling, export all data you need to retain: session recordings (via /login > Management > Security > Data Retention on your appliance), audit logs, reports, and any stored credentials from Password Safe. You have 30 days post-termination to retrieve data; after that it is permanently deleted.
Contact your Customer Success Manager
Reach out to your assigned Customer Success Manager (CSM) or Technical Account Manager (TAM) directly. If you don't know who that is, call BeyondTrust at +1-877-826-6427 or email mysupport@beyondtrust.com to be connected to your account team.
Submit written non-renewal notice
Send a formal written notice of intent not to renew via email to your CSM and to mysupport@beyondtrust.com. State clearly: your account/organization name, the products you are not renewing, and your subscription end date. Written notice is required by the EULA.
Open a case in the customer portal
Log into the ServiceNow customer portal at beyondtrustcorp.service-now.com/csm and open a support case documenting your non-renewal request. This creates a timestamped paper trail alongside your email notice.
Obtain written confirmation
Request and save written confirmation from BeyondTrust acknowledging receipt of your non-renewal notice and your subscription end date. Keep this for your records in case of any auto-renewal dispute.
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