What happens to my data after I cancel?

Cancelling temporarily disables your workspace but preserves all data during a grace period. Your data is not immediately deleted. To permanently erase everything, go to Settings → General → Danger Zone and click 'Delete workspace' — this action is irreversible.

Can I get a refund after cancelling?

No. Per Twenty's Terms of Service, paid subscription fees are non-refundable except where required by applicable law. There are no partial refunds for unused billing periods.

Can I downgrade instead of cancelling entirely?

Downgrading from the Organization plan to Pro requires contacting support — it cannot be done self-serve. Upgrading to a higher plan is self-serve via Settings → Billing.

Can I use Twenty for free after cancelling?

Yes — Twenty is open-source and you can self-host it for free. The self-hosted version includes all Pro features at no cost. This is an alternative to cancelling if cost is the reason.

How long is the grace period after cancellation?

The exact grace period duration is not publicly documented. Contact Twenty support (support@twenty.com) for specifics about how long your data will be retained after cancellation.

Can I reactivate my subscription after cancelling?

Yes. You can reactivate by returning to Settings → Billing and choosing a plan. Your preserved data will be accessible again once you resubscribe within the grace period.

How to Cancel Twenty CRM (2026)

Twenty CRM plans start from $0.00/month. Follow our 5-step guide to cancel your subscription in about 2 minutes — with tips to avoid retention offers.

Updated: April 2026

from $0.00/month

(≈ €0.00)

Easy

Estimated Time:2 minutes

Cancel Method:Website

Log in to your workspace

Go to app.twenty.com and sign in to your Twenty workspace.

Open Settings

Click 'Settings' in the bottom-left sidebar of the workspace.

Navigate to Billing

In the Settings menu, click 'Billing' to open your subscription management page.

Click 'Cancel Plan'

On the Billing page, click the 'Cancel Plan' button. This will temporarily disable your workspace but preserve your data during a grace period.

Confirm cancellation

Confirm the cancellation in the dialog that appears. Your workspace will be disabled at the end of the current billing period.

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FAQ

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